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Reviews - Rafayel on the Left Bank - Hotel & Spa

5Self Classified Hotel Ratings explained
34 Lombard Road Falcon Wharf, London, SW11 3RF
Located on the riverfront in bustling Battersea, Hotel Rafayel, is London’s most luxurious 5*eco-friendly boutique hotel. Minutes from Sloane Square, the Kings Road and Knightsbridge, Hotel Rafayel also boasts 65 designer ‘smart’ rooms with floor to ceiling glass windows, Crystal bar and Banyan on the Thames restaurant with river views, spa, techno-gym and resistance pool, Nirvana lounge event space, boardroom, library, florist, MyChelle`s baketique. Hotel Rafayel provides complimentary drop-off service to Clapham Junction and Clapham Common.

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Overall score Guest rating scores since April 2012 Customer recommendation
Guest Reviews Based on 94 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
84% recommended this accommodation to a friend 85% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Fabulous location with friendly staff and an amazing room
From the friendly staff on arrival and throughout our stay to the quality of the room including the fantastic bathroom the experience was a memorable one. Secure car parking at the hotel although not included in the room cost is good value for money when you consider other London hotels. The free shuttle service to the nearby Station was most welcome. A very enjoyable weekend made even more special by the reception staff, many thanks.

Reviewed by
M Munro

From Plymouth, England
Who stayed in May 2012

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Great Hotel - Too far from Train / Tube
The hotel was well presented and the room was clean and fresh (as you would expect from a 5*. The usual facilities with a great double aspect room with floor to ceiling windows. Staff were polite and freindly, I would recommend this hotel but would think twice about returning myself as a little too far from the underground. A shuttle car was put on free to ferry you back & forth but can be booked up and runs every half an hour so you have to plan ahead. The breakfast was lovely and plenty of it.

Reviewed by
A R

From Pulborough, England
Who stayed in April 2012

Couple

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Great Hotel - Terrible Restaurant
The Hotel is a little disconnected from London Transport (although they do offer a free shuttle from and to clapham junction). Its not 5 star but a good 4 star with good quality of fittings and furnishings with a spa / gym etc on tap. The restaurant the Banyan is however truly awful (particularly in terms of service) we left after no main meals after waiting 1hr and 50mins (and it wasn't particularly busy). It was such a shame as the restaurant has a great view. The owner even walked the floor but seemed to be completely oblivious to the quality of his waiting staff.... if he wants a 5* experience he should hire 5* staff....

Reviewed by
N Imrie

From Newcastle upon Tyne, England
Who stayed in April 2012

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly


Reviewed by
Belinda B

From Switzerland
Who stayed in April 2012

Couple

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