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78% would recommend it to a friend
Bannatyne Spa Hotel - Hastings
Everyone was friendly and helpful.
I booked advising the hotel it was for business however the room allocated had no wifi reception.
Just little niggles.
Ordered a wake up call and paper and got neither. Luckily had enough battery left in the phone.
Bannatyne Spa Hotel - Hastings
My room was very hot and uncomfortable however I was moved to another room without any fuss.
The customer service was outstanding.
The staff of the hotel couldn't have done more for us; helpful, polite, interested and overall outstanding. The room was spotless. The quality of the room was disappointing for the following reasons;overall room lighting almost non existent, Also, no light by the beside. I couldn't do my make up either in the room or the bathroom as the lighting is just too dim. Value for money wasn't great. I expected more than what we got and overall find the hotel over priced for value. Food was good however, NO vegetarian options at breakfast. Each day, the same breakfast was disappointing.
Excellent stop over didn't have enough time for a long break but very relaxing
Hot and Noisy room
Somewhat disappointed , the weather was warm .on arrival the heat from the room hit me as I opened the door due to the sun during the day , however no air conditioning , only decision to open both windows and put up with the sound of the air con units running all night ( somebody had air con ) not a good night which was unfortunate , breakfast ok pleasant staff .
On check out discussed possible reduction on rate due to heat and noise , unfortunately they could not due to the room being booked through late rooms so they could not adjust the rate. I feel the room was very overpriced for what it was , I don't feel there was any good deal through late rooms.com
Beautiful hotel, lovely spa and friendly staff
My mother and I stayed here for two nights and used the health club on one of the days where we had a spa treatment.
The spa was lovely and I wish we had booked more treatments. All staff at the hotel and health club were very friendly and helpful, very good customer service which made our stay even better. The room was very nice, everything available that we would want with the exception of a fridge. Everything was very clean and I couldn't really fault anything, our only slight dissapointment was the menu for the restaurant which didn't cater to our taste but then we are a couple of fuss pots. We ate in the bar and the food was very nice. Overall a great stay.
Glad to have chosen here for Christmas Day Evening
A relaxing and wonderful hotel set in lovely grounds.
Plenty of parking right outside the front door and a warm smile at reception. No booking problems and were in out room in no time. We popped into the stylish bar for a drink and enjoyed the view of the grounds from our table. We even returned early from our Christmas celebrations so we could spend longer in the hotel. The next day we sat in the conservatory and enjoyed a buffet breakfast with extras cooked for you should you wish. Thank you for a lovely stay. You will not be dissapointed.
2nd visit, same excellent service.
This was a 1 night visit to catch up with family, so Hotel was only used for Bed and Breakfast.
Quality runs through the hotel from staff, food, accommodation and location. It is a pleasure to stay there.