This star rating is the opinion of the property owner only. A Self-Rated hotel has not been assessed by the AA or Visit Britain, whose official star ratings we use across

Pontins - Southport Holiday Park

2 Self rated

Pontins Southport Holiday Centre, Shore Road, Southport, PR8 2PZ

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About the hotel

Southport is one of our great traditional seaside resorts with miles of open stunning sand dunes and award winning beaches. A scene of tranquil parks and gardens by day that transform into a vibrant nightspot when the sun goes down.

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Room Availability

Showing Tuesday 9 February 2016 to Wednesday 10 February 2016

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Facilities Show/hide

Family friendly
Cots available , Children's Facilities - Indoor , Children's Facilities - Outdoor
Car parking available onsite
Indoor Pool , Tennis Courts , Table Tennis , Snooker/Billiards
In room entertainment
In room facilities
Tea/Coffee making facilities in each room

Useful Info Show/hide

From 16:00 hours
Until 10:00 hours
Important information
28/02/2011 to 31/12/2020 - A levy charge of £2 is applicable to credit card payments and 50p per debit card transaction. PLEASE NOTE: PONTINS DO NOT ACCEPT VISA ELECTRON PAYMENTS. The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
Pets are not allowed

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (69)

32% would recommend it to a friend


Customer service


Food quality

Room quality


  • Alexandra C

  • October 2015

Would we stay again? Probably Not but it wasn't horrendous

For the price I was not expecting it to be amazing and really we just wanted ok accommodation for a couple of nights, not too expensive, access to a pool and something that the kids would enjoy and so to be fair that is probably what we got.

I have to admit that my initial impression wasn't great when I went up to the reception and queued behind ten people who were all complaining about various things. While I queued I looked around the signs up on the reception front, the majority of which were saying 'violence against staff will not be tolerated' (which made me wonder if I was in a benefits centre rather than holiday accommodation) and then some others that said 'we are at full capacity so please don't ask to be moved to alternate accommodation'. It didn't help to create an inviting atmosphere. The staff were obviously very stressed with a busy check in on a Monday evening but they all seemed to be dealing with it quite well and were perfectly polite and helpful when ever I was at the reception. Some of the complaints that I overheard were quite funny really, in particular the man who was complaining that it appeared that his electricity meter had been fixed as he had been watching tv and had the heating on for a few hours and it hadn't gone down from £2.70. And there seemed to be a scramble by all guests to get additional pillows, which I understood once I saw the flat pancakes that were the pillows in our accommodation. The accommodation wasn't the best, however it wasn't awful. It had definitely been cleaned before we got there but it could have done with a little bit more, particularly the floor. Our little one is crawling and after a little bit of crawling around the laminate flooring his clothes were absolutely black, we ended up not letting him crawl around anymore, which is not an easy feat. The bathroom looked clean, and so did the kitchen and the items in the kitchen. The lighting in the lounge was awful, it was that bright kind of lighting that makes you feel like you are sat in a factory warehouse. A little bit of soft lighting would not have gone a miss for making the lounge feel a little bit more comfortable. As we walked around the complex we noticed that some of the apartments had nice soft lighting so we were obviously just one of the unlucky ones that didn't. It was not relaxing for sitting and chilling out at night at all with that light.

The bedroom was a decent size and so was the main room. The one thing that shocked me was how small the sofa bed was that we were supposed to sleep in in the lounge area. My husband is 6ft 4, but we have never had any problem any where else we have stayed. However this sofa bed was just way too small and really not designed to be used on a regular basis, it was so uncomfortable to sleep on. It dipped in the middle from being used too much. I ended up sleeping in the room with the children and pushing the two beds together but the mattresses in there were either so cheap or so used that they were uncomfortable too (and I am definitely not some princess and the pea kind of person, I can usually get a good nights sleep in most places). I wasn't best pleased that when we got to the accommodation the bed linen that was included in the price when we booked it was not actually in the room. So we had to go back to reception to pick it up. They gave it to us straight away with no problems though. It wasn't the greatest quality but I didn't really expect much more. There was a good amount of parking and we didn't have any trouble finding a spot, as we went in the car parks behind the apartments, and there were loads of spaces there even later in the evening. We were over the other side of the complex from the reception and main part of the complex so we were lucky that we didn't get any noise from there. There was a bit of noise from the apartment above, due to it being laminate flooring and them having a little bit of a get together one night, but it wasn't anything too bad. I was pleased with the vouchers in our pack for a free bottle of wine and free breakfast for us all. Both of which we used on the last day - I have to say the wine was better than the breakfast. I was glad we hadn't gone half board if the breakfast was a reflection of the quality of food. The scrambled egg and sausages had no taste at all, and the juices were far from being fresh juice. However I was grateful for the free breakfast.

We used the pool for both days that we were there, I wouldn't say that it was the cleanest of pools that I have ever seen but it wasn't horrible and it seemed to be well run and both of our children had a really great time in there. It was perfect for our little ones as there are some small slides which were great for their age and confidence in water. It did get quite busy in both the big pool and the baby pool at times but then it would clear out a little bit later and be fine. It could do with some more changing rooms as there always seemed to be a queue in the ladies changing area. as there were always lots of women and their children as well and there were only 5 or 6 changing rooms. I was really annoyed that we needed tokens for our little ones to go on the trampolines and inflatables outside reception, surely that should be included in the price, that is the whole point of going to a pontins isn't it. It was late the first night we got there so we didn't go over to this bit of the park, then the next day we were out for the whole day, so on the last day we promised our little girl that after we had been swimming she could go on the trampolines etc, however after waiting for it to stop raining we ran out so she could go on only to find out that we had to buy tokens and it was a minimum spend of £5. There was no way I was paying £5 for her to have a quick go on the trampoline before we set off for home so we told her no, but I was really annoyed that it wasn't included in the price.

We did nip to the soft play area for a bit but because it was raining outside so had everyone else and it was so crowded that it wasn't the nicest to be honest. I would not have wanted to spend any longer than the hour or so that we were in there or it would have been very depressing. We had a look in the main entertainment room but decided not to go in, for one there was no tables free by the time we got there on the Monday evening (7pm) and also it completely lacked atmosphere.

The nisa shop on the complex was not bad, it had a good range of items and wasn't too expensive. Although there was practically no choice in wine and the corkscrew we bought from there for the very reasonable price of £1 broke as soon as we tried to open a bottle of wine with it.

The location of the accommodation was fine. We didn't really go on to the beach as it was cold and windy while we were there but we went into southport and enjoyed having a look around there, particularly nice walk down the pier. And there is a great play area near the pier which both of our little ones loved. Overall we enjoyed being away, but I definitely wouldn't go back and I am not too sure that I would stay at a pontins again unless it was for a couple of nights and we were guaranteed a decent double bed. If I was staying with a group of friends and we were planning on getting drunk for the whole weekend then this would be pretty acceptable, however I would still only say 3 people per apartment.

  • s birtwistle

  • July 2015

Never go for a 1 night stay

We arrived the Pontins resort was packed with people having breakfast.

Our checkin was 4pm. We spent the day there and on the beach. At 4pm ques began to form for checkin this was the beginning. By 7.30pm we still had no room after 4 hours of waiting around. Eventually we were given a key to a room 210. We went to the room only to find people were in our room playing loud music and we could smell drugs being smoked. We went back and reported this to reception. At 8.30pm we were given another room which was by then a total waste of a day out. Don't bother asking for compensation as they just ignore you Awful experience. Never Again.

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