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89% would recommend it to a friend
The bath has some flakey enamel on the bottom
The Chester Grosvenor
In9nly stayed here for one night but it was all lovely at first then when I went to wash my hands before heading to my friends wetdding and there was hair that wasn't mine in the bath tub this made me very angry I expect the highest of standard of cleaning in there I don't want to pay so much for a room to find a previous guest hair in the bath.
Everything else with the room was fine. As for food the breakfast was ok some of it was a little dry but was ok. I would stay here again but next time I wouldn't hesitate to conplain if I came across the same problem
As it states a 5 Star Hotel, GREAT TIME
Chester grovesnor beautiful
Absolutely beautiful hotel with quality evident from the moment you walk through the door.
Bedrooms with beautiful decor and every member of staff we encounterd couldn't be more helpful.
Excellent with small misgivings.
Super service except for clumsy breakfast staff who bumped into my table three times whilst I was eating.
Bar and restaurant staff fabulous. Very knowledgeable and honest sommelier. Room spot on, except the bathroom was a little tired. Markings on tiles, and air lock in hot water tap. Nonetheless, a very enjoyable stay. Lives up to its reputation, though I suspect you would be charged for breathing their air if they thought they could get away with it.
Birthday treat in November 2014
All sfaff were very kind and made my wife and I feel really special
Absolutely perfect apart from the breakfast.
Breakfast had been kept warm under heat lamps resulting in hard fried eggs.
Expected the breakfast to be cooked from fresh.
Being treated like a king
This stay was the best hotel experience I have ever had.
I look forward to returning to the Grosvenor again and also will look at the chain in other cities. A truly wonderful experience and will take the memories with me for many years.
the worst hotel
the staff are dam rude and look down on you, when you book in you have to pay £200 deposit which i paid in £20 notes when i checked out they paid most of it back to me in pound coins the staff are very unprofessional and do not make you feel welcome at all only one of the workers who the staff also treat terrible was nice to us i would never stay here again 5 star i wouldnt even give you 1 star