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Reviews - BEST WESTERN PREMIER Queen Hotel

4AA Assessed Hotel Ratings explained
City Road , Chester, CH1 3AH
Its no wonder that the likes of Lillie Langtree and Charles Dickens were regular guests at the Best Western Premier Queen Hotel when you marvel at the vaulted ceilings, spectacular staircases, and regal public areas of this stately building. Beautiful hotel rooms and suites, the charming bars and lounges, magnificent, state of the art banqueting suites and the awe-inspiring Baltic Exchange Gardens all contribute to a fabulous stay in the heart of the wonderful city of Chester.
Pamper yourself with a superb treatment with the professional team at Secret Sanctuary. Secret Sanctuary offer a fabulous range or relaxing, elegant and luxurious treatments in their stylish salon at the Queen Hotel.
Whether its something for yourself, a treat for your partner or a gift they are on hand to offer help, advise and recommendations.
The Best Western Premier Queen Hotel is proud of its past but equally confident of the future, having recently completed a million £ extension and refurbishment program; adding contemporary, design-led twists to the original Victorian interiors whilst complementing this with the addition of the fabulously modern Kings at the Queen. Wander down the superbly designed Kings' Walkway, past Roman columns that date back two thousand years and will find yourself in another world of City Chic. This former bank headquarters has been transformed into 8 floors of luxury; with 87 bedrooms and suites and the brand-new, award winning Kings' Quarters Grill and Cocktail Lounge known as the King at the Queen. Check out our Kings at the Queen Page.
We have something for everyone!! Whether your travelling on business, a romantic weekend away, travelling with the family or soaking up the sites of the city, we will take care of your every need.
What are you waiting for…………………look forward to seeing you soon.
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Overall score Guest rating scores since November 2012 Customer recommendation
Guest Reviews Based on 125 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
86% recommended this accommodation to a friend 86% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Weekend break
The Hotel is ideally placed being just 5 minutes away from the hustle and bustle of the Town. Hotel very impressive and we were upgraded without a request! Service from the staff was excellent. One tiny criticism the hot food at breakfast wasn't hot enough. Also would have liked a couple of extra towels as standard.

Reviewed by
Brenda L

From Manchester, UK
Who stayed in October 2014

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Downstairs toilets
The hot water taps did not work in the toilets. So when using the bar, hadtto wash my hands in cold water, for an 4* hotel that's pretty poor.
I was kep awake all night by someone in the room above banging and walking upaand down all night - maybe some kind of insulation is required

Reviewed by
S Preedy

From Crewe, UK
Who stayed in September 2014

Couple

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excellent
perfect all round,highly recommended

Reviewed by
s benson

From Leyland, UK
Who stayed in September 2014

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Bed for the night
Very friendly and accommodating staff. Lovely old building, and the bathroom showed signs of age. However, the room was well appointed and very clean. Only real downside was the temperature- it was far too warm throughout the hotel

Reviewed by
Andrew R

From Manchester, UK
Who stayed in September 2014

Mixed group

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Only had breakfast, paid to have it in the room thought £10 service charge per person was a little high! Food was lovely though.

Reviewed by
E Butler

From Windermere, UK
Who stayed in September 2014

Couple

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Brief visit to Chester
Upgrade to Kings suites.Nice combination of old elegance and new comfort and convenienceOutdoor space a pleasant oasis.Reliable car parking always a big plus.Breakfast was up to standard and we enjoyed a pleasant meal in the main restaurant (Chester did not seem to offer many dining options).Overall experience very positive.

Reviewed by
Peter Allen

From Emsworth, UK
Who stayed in September 2014

Couple

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good friendly,nice and clean

Reviewed by
trevor w

From Doncaster, UK
Who stayed in September 2014

Couple

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Staff very helpful and friendly always really to help

Reviewed by
rose w

From Southampton, UK
Who stayed in September 2014

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Queen Hotel Chester - fabulous hotel
A wonderful hotel with great customer service, we stayed in a fabulous room - were lucky enough to be upgraded to a room in the kings suite. The breakfast was delicious. The hotel and surroundings were very luxurious. The gardens a delight. Look forward to staying there again very soon.

Reviewed by
June D

From Walsall, UK
Who stayed in August 2014

Couple

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The Queen Hotel
Lovely hotel, ideal location, nicely furnished and excellent service.

Reviewed by
Janet S

From Crawley, UK
Who stayed in August 2014

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