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Reviews - The Academy


17-21 Gower Street, London, WC1E 6HG

Price From 323.12 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (78)

79% would recommend it to a friend


Customer service


Food quality

Room quality


  • deborah h

  • March 2016

The Academy

Lovely hotel, staff were excellent especially Carlos, he upgraded our room at no extra charge.

The room was very tastefully decorated and clean, the bed was huge and exceptionally comfortable, the bathroom was spacious and good quality fitments, good quality towels and dressing gowns available to use, along with Pecksniffs toiletries. The small walled courtyard garden off the room was beautiful - it was a shame we only had one night to enjoy the room as we were in transit and only one night in London. There is no lift but help was immediately available to assist with our luggage. The area is very centrally placed Euston station and St Pancras both being within walking distance.


  • November 2015

Location is not enough

The room was very small and the blind was broken with a note pinned to it.

Not a great experience.

  • C Mason

  • November 2015


The paintwork on the stairwell was scuffed (easily remedied one would have thought) which gave the impression of general grubbiness.

The grouting in the bathroom wasn't as clean as it could have been and the quality of the workmanship round the tiles near the floor was poor.

The shower was poor. The bed had been made up after the first night and glasses moved etc but none of the surfaces had been wiped, nor the carpet vacuumed. The bathrobe was in a heap on the bed. However, the room was a good size and the bed very comfortable and big. A fruit bowl with only 3 apples does not really constitute a fruit bowl in my opinion and it would perhaps have been better not to have one, unless this was ticking a box to say that there is complimentary fruit. The hotel did have its charm, being, as it is, a Georgian building. I expected more for the price.

  • Kim G

  • November 2015

Fabulous location and lovely atmosphere

A lovely find.

The service was a little slow, but okay if you aren't in a hurry - great for a leisure break.

  • Wendy M

  • October 2015

One night stay

Good size room (70) on 3rd floor, lots of stairs.

Comfortable bed and good amenities in room. Bathroom could do with a bit of maintenance. Quite a lot of traffic noise. Lunch was ok.

  • A Kelly

  • October 2015

Great location, shame about the service

Loved the location, within easy reach of the tube, shows and shops, but the service was terrible throughout our stay.

Staff seemed new to the industry as unaware how to provide basic customer service.

If you're needing a convenient location to sleep and drop bags this is worth booking if you get a good price, but don't expect slick service.

  • M Anderson

  • August 2015

Good accommodation in Central London. Clean and pleasant Staff. Very good experience.

The hotel was well placed for our needs.

It was clean and the room was very quiet and quite spacious for Central London. However, it was the quality of the Staff which set this place apart. A problem with the air-con was dealt with and fixed in no time, the check in check out procedure was very quick and efficient and the Staff were helpful and polite. The Breakfast Staff were a delight despite being very busy they were magnificent. If staying in London stay here!

  • s cooper

  • August 2015

not as expected.need to be fit to climb up to attic

The bed ceertainly seemed kingsize as opposed to queens.The bathroom,minus a bath was minute and in what seemed like a cupboard.The sink was tiny as you often find in downstairs toilets.

Bed not comfortable. On the positive side it was very convenient for the sights of London.

  • Stuart B

  • August 2015

Great experience with excellent value

Lovely room, great staff, excellent breakfast

  • D Levy

  • August 2015

One Night Stay

Room small but adequate, quiet at back of hotel, porter to carry my bag, breakfast restaurant excellent, best cup of tea I've had in London for years.

Convenient for Euston, will use again