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Reviews - BEST WESTERN The Stuart Hotel

4Self Classified Hotel Ratings explained
119 London Road , Derby, DE1 2QR
Guests have access to FREE WiFi in the public area, and FREE hard wired internet access in the bedrooms. All of our bedrooms are comfortable modern rooms with great facilities. There is ample FREE ON-SITE CAR PARKING, the hotel is ideal for the business or leisure traveller wanting a relaxing and comfortable stay. All rooms are non-smoking. The hotel is close to nearby attractions such Royal Crown Derby, Westfield, Cathedral Quarter, and Alton Towers (approx 40min drive).
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Overall score Guest rating scores since February 2013 Customer recommendation
Guest Reviews Based on 244 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
67% recommended this accommodation to a friend 69% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Central location
Business type hotel located close to shopping on the edge of town centre, convenient for walking into town with parking available.

Reviewed by
Raymond M

From London, UK
Who stayed in January 2015

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

A bit tired.
The rooms were tired, tatty even. The first room offered had no heating, the second was warm, but was next to a fire door that slammed shut constantly. The loo roll had been in water in the past, the loo itself constantly ran, the shower was feeble and barely warm. The sofa was broken, and there was no hairdryer in the room. Reception took some while to locate a replacement hairdryer.
And all this before we mention a group of other guests who at 3:30 am decided to roll up drunk and create such a din that sleep was impossible for the next 90 minutes.
We've stayed at Best Western hotels in the past. This is the first time we've been disappointed with the experience.

Reviewed by
C Fell

From UK
Who stayed in January 2015

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
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  • Family friendly

Good Value, food wasn't great.
Late rooms value, restaurant and bar service rather limited.

Reviewed by
George C

From Canada
Who stayed in January 2015

Travelling alone

  • Customer service
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Needs attention
The room was a good size but there were issues with care and cleanliness. The handbasin was cracked and the bathroom door only stayed shut if locked from the inside. The lock was very stiff. Because of this the door banged all night. The room was very warm meaning the windows had to be left open all night which allowed the traffic noise to enter the room. We were told the hotel had a rolling programme of upgrading. The staff were very polite and helpful.

Reviewed by
D Babington

From Ventnor, UK
Who stayed in January 2015

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

The Hotel is in a good location walking distance from the train station and town centre ,The Hotel is clean and pleasant ,The Breakfast was fresh and very good value ,As for the Staff they were very helpful, We had good stay.

Reviewed by
Gordon Bainbridge

From Bedlington, UK
Who stayed in January 2015

Couple

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  • Family friendly

Relaxed warm and cosy
Very friendly and helpful staff who made us feel very welcome. Cosy night sleep

Reviewed by
Sarah T

From Tamworth, UK
Who stayed in January 2015

Couple

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  • Value for money
  • Quality of food
  • Family friendly

room
Room was clean, slightly cramped but comfortable, shower was not very hot water

Reviewed by
Jennie C

From UK
Who stayed in January 2015

Travelling alone

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  • Value for money
  • Quality of food
  • Family friendly

Clean friendly and cosy
The staff were very accommodating and friemdly pleasure to stay at the hotel

Reviewed by
S Tildesley

From Tamworth, UK
Who stayed in January 2015

Couple

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  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Awful stay
Shower flooded the bathroom, when asked for more towels after using them to clear up the water, we was completely ignored , after asking twice.
Hotel room looked out onto staff smoking area, couldn't open windows due to smoke coming in room and staff staring through window.
Was woken at the crack of dawn by staff outside window and outside bedroom door shouting loudly
The duvet was not a duvet, more of a thin sheet that smelt of dust.

Reviewed by
sammy y

From UK
Who stayed in December 2014

Couple

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  • Quality of food
  • Family friendly

Cosy, clean and good value for money
Cosy and relaxed atmosphere. Clean accommodation. Stayed again after this and woul defintely recommend to a friend.

Reviewed by
Sarah T

From Tamworth, UK
Who stayed in December 2014

Couple

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