Reviews - BEST WESTERN The Stuart Hotel


119 London Road, Derby, DE1 2QR

Price From 116.26 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (170)

67% would recommend it to a friend


Customer service


Food quality

Room quality


  • Chris R

  • September 2015


This was our first experience of staying at a Best Western and will probably be the last.

Initially everything seemed OK. Pleasant reception area, helpful young man who booked us in. But it became obvious as we went to find our room (so many stairs and no lift) that it became increasingly tatty. The room was small but adequate for our one night stay. There were things that we needed to complain, about - no plug in the cracked bathroom sink, hair dryer not working (but this was replaced). However, the very loud music from a building opposite was horrendous to say the least. It began at 4.00 pm and didn't finish until after 1.00 am the following morning. When the music from the building opposite stopped, the noise of the air conditioning machines outside took over. We consequently had very little sleep. Because of noise level, we were not able to open the window (not double glazed) which made the room hot and unpleasantly stuffy. We must take some of the blame for not reading previous reviews many of which highlighted the terrible noise from the building opposite. We have stayed in many hotels, but this ranks as our worst experience.

  • peter w

  • September 2015

friendly and efficient up front, tired and a little neglected underneath

staff on check in desk friendly and efficient and other staff friendly, helpful and welcoming.

Reception area clean and modern looking but rooms a little tired and neglected

  • Paul Nulty

  • August 2015

Very good as always


  • A Duck

  • August 2015

Overnight Stay at Stuart

Friendly, accommodating staff, very cost effective, comfy bed, good Wi-Fi.

  • Sam l

  • July 2015

BEST WESTERN The Stuart Hotel

We book at the Derbyshire hotel and spa especially to receive spa treatments on are vist, when we arrived an enquired about the treatments they told us that all treatments where fully booked an the beauty therapist was not in till 5pm the following day, therefore we were very disappoint that we couldnt enjoy any treatments at the hotel.

  • Denise Bentley

  • July 2015

BEST WESTERN The Stuart Hotel

Room very clean.

Air didn't work however a fan was available

  • L Graham

  • July 2015

Great stay!

Excellent stay.

Definitely going again.

  • Stuart MacGregor

  • June 2015

Cheap & Cheerful

Small room but clean, modern and inexpensive

  • Anthony Hancock

  • June 2015

weekend stay

very nice hotel staff where great and the room was good cheap at the price even better than other hotels we have stay in

  • E Owusu

  • June 2015

Not what I expected

Excellent customer service but first room we had the legs of the bed was broken.

When we reported it they changed it immediately to the only double they had left, which was by the fire exit and fire extinguisher. For a 4 star hotel I was expecting a little more as I have stayed in 3 star hotels and the rooms where much better. On the whole I slept well both nights I was there, which is a very important factor to consider but wouldnt choose to go there again.