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82% would recommend it to a friend
Beware Dirty Rooms! Beware Scalding showers! Beware dirty Irons! Beware Thieves!
I stay in lots of hotels through business.
Holiday Inn, Marriot, Mercure etc. This has got to be at the very low end of the scale. There were long hairs on my bathroom floor. The iron spewed out a viscous brown concoction which had I not tested prior to use, would have been all over my clean shirt. It's now all over their ironing board and a towel. The room was generally scruffy and didn't look properly hoovered. The decor was tired with bare patches on the carpet, bathroom tiles from the 80's and chips in said tiles to complement the hair in the bath. The room was about 4000 degrees C and would have been cooler sitting on the surface of Mercury (the planet not the element). The worst part however, was the shower. The curtain was mouldy looking but the shower itself needed David Blaine to control the temperature. I was dancing a highland fling in and out it as it went from utterly, dangerously hot to freezing cold in an instant. If you have children, seriously, do not let them sit in the shower or bath with the water running as it is not safe. £116 per night for an 'Executive Room'. I wont be back.....however, there was worse to come... At 07:15 I got a call from the desk to tell me there was a problem with my car. The window had been smashed and my golf clubs stolen. Another car in the same car park had been done as well. Zero help from management apart from allowing me to use the phone. Zero input from those that were working through the night and despite having countless CCTV cameras...zero evidence for the police. This place is a shambles. Simpering apology from the manager via email offering no help at all. Avoid this outfit if at all possible
Poor Customer service
After taking up an issue with the gentleman on reception regarding drinks, I was offered a refund.
He promised my account would be credited that same day. Four days later, no sign of my refund. My partner has since contacted the hotel and was promised a call back. No call. Very disappointed in the service, when everything else about the hotel was excellent. This would affect my decison to stay here again.
Perfect for NEC
Located 4 miles from NEC and Birmingham airport, located in the delightful village of Meriden, the hotel provided a convienient base for our visit for concert at NEC, the room was quiet,staff were friendly and efficient, would certainly stay again.
fantastic one night only
only stayed over for a wedding evening reception only traveled a few miles but wanted to have a drink, the stay was really well worth the money and we would recommend it to everyone and anyone.
This was never an executive room
Great stay out of the City.
This was a perfect location for the NEC without being in the centre itself and having to cope with the chaos that occurs when a big event such as Crufts is taking place.
I wasn't going to Crufts but to a conference at another hotel and was glad that we stayed in this quiet peaceful location.
I stayed in an executive room, which was spacious, comfortable and clean. The bed was especially comfortable. The staff were extremely helpful and friendly. I would not hesitate to recommend this hotel.
Very large room
Comfortable room large warm and hospitable.
Heating in room was poor....
Bar staff kept disappearing
A Great Stay
Very clean, high quality rooms.
Polite staff and friendly staff.
Although the room was lovely and clean, the net curtain had a big rip in it.
Didn't have a nice view, the Air Cooling system outside the building was very noisy. Even with the window close you could still hear it. Didn't get much sleep because of it .