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81% would recommend it to a friend
Good value clean hotel
Clean, polite staff, good location
Really enjoyed my stay & will definitely be back.
ramada encore newcastle
The staff were very friendly but the service was quite poor , had to find someone to serve me at the barr
the food was not the best i have had , our main meal came with chips that were unedable
( over done )
The breakfast was anything but hot and the plates were cold
and we had to pay for overnight parking £5.00
Serves a purpose and only an £8 taxi fare into town.
Lots of group parties going on made for a noisy reception and whilst the receptionist was helpful(ish), polite and smiley there was no interaction when asked about various local amenities. She may as well have been a scripted robot which is not ideal for front of house. Ramada rooms are always modern and fairly clean although the gales blowing off the nearby river made for a poor sleep.
Expected quality from a chain
But lacking in a few basics.
No milk sachets in the room so couldn't have a cup of tea. Maid knocked the door at 8:30, if the checkout is 12:00 why is the maid knocking at 8:30 ????. Go away and come back after 12, felt a little rushed after that. Ate in the evening at the restaurant, I was late due to my flight, but they were very accommodating. Breakfast was a buffet, very nice array. Lovely sausages
Ramada Encore Newcastle-Gateshead
The staff were so helpful, the food was amazing.
One of the best hotels I've stayed in for the price
Excellent Customer Experience
We only stayed for one night but the service we received was fantastic, we were greeted upon entry into the hotel and checked in within minutes.
The rooms were very spacious and well presented. The hotel is in a great location for both Gateshead & Newcastle quayside.
I would highly recommend this hotel because of it's excellent customer service and value for money.
Just what we needed
Easy to check in.
Room spacious, great bathroom, clean and well laid out. Location perfect for going to quay side for food drinks etc. Would have made use of gym if there for more than one night, great addition. Only negative was that it wasn't clear that parking would be charged for before arrival i.e. online.
I love this hotel.
It's an affordable luxury. Ideal location for access to work in the surrounding area and perfect for entertaining yourself on an evening. There are plenty of restaurants and pubs a short walk away and its a lovely walk across the bridge. I enjoy staying here. Only issue I've had is early Monday morning 4am there was a lot of banging and stomping around. I was wearing ear plugs and this still woke me!. Although I have stayed here since and slept very well.
Nice friendly hotel
Staff were very friendly and helpful, particularly in the restaurant.
Room was clean and new. Wind was very noisy on the top floor - a vent in the window not able to be closed, but heater in the room needed to be used.
Bathroom clean with nice fresh towels and lovely smelling shower gel.