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67% would recommend it to a friend
Good location and helpful staff
Centrally located in Kiel
A OK hotel centrally located at the pedestrian street in Kiel.
The room where quite nice, but there where no mini bar as stated in the room description when making the reservation. Minibar was also stated in the booking confirmation, so we made a complaint on this at the reception since this had been one of the criteria for choosing this hotel, but we where told that they had not had a minibar at their rooms for at least 1 year, and they could not arrange with one either. When i asked for some sort of compensation, the comment was "no, cant do anything", but come back tomorrow morning when our duty manager is here, and so I did, but with the same reply. I found this not to be very customer friendly, normally when a hotel promises something they cant keep, they compensates for this in a way or another. So based on tis, not at all sure that i will stay there again if back to Kiel.