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Reviews - Quality Hotel Hampstead

3Self Classified Metro Hotel Ratings explained
5 Frognal, London, NW3 6AL
Purpose built hotel with free car parking, complimentary English breakfast, free WiFi and a large lounge/bar area located 3 minutes walk from Finchley Road underground (1 stop from Baker Street) and 2 minutes walk from Finchley & Frognal rail station which has a direct rail link to ExCeL Exhibition Centre and London City Airport. Also handy for North Circular Road and routes from the North, West and East.
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Overall score Guest rating scores since June 2011 Customer recommendation
Guest Reviews Based on 37 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
79% recommended this accommodation to a friend 85% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Perfectly fine
Perfectly good hotel - the room I stayed in had recently been refurbished and was modern and clean. The location is just off the main Finchley Road so has the advantage of being close to the shops there without being right on the road with all the sirens and traffic. Customer service was surly, both at reception and at breakfast, although staff were pleasant once past the surly first impression. I wasn't expecting breakfast, which was a bonus. There is a lot of choice, although it is mostly tinned fruit and tinned tomatoes, mushrooms etc.

Reviewed by
Liz P

From UK
Who stayed in March 2013

Travelling alone

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Appreciation of this hotel
This hotel provides a very pleasant stay which we have enjoyed for several years. The staff members are delightful and extremely helpful. The rooms are comfortable and always pleasantly warm. Breakfast is very good and increases the value for money factor. Having the benefit of free parking is a great plus. Two minutes from the underground station and an excellent bus service

Reviewed by
Mary K

From Nottingham, UK
Who stayed in December 2012

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recent stay
My hotel of choice in London......Excellent

Reviewed by
CHRISTOPHER F

From RIPON, England
Who stayed in November 2012

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Good Value Clean Comfortable Hotel
We stayed here while visiting family in London (so not spending much time in the hotel). The hotel room was clean and comfortable and the booking included breakfast. Couldn't really fault it for the money which was good value (for London).

Reviewed by
B Sang

From Newent, England
Who stayed in November 2012

Couple

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Great customer service
Great access to central London at a reasonable price. Excellent customer service as they let me leave my car in the car park all day the following day when I travelled into London. The congestion and car parking that I would have paid for would have been almost as much as the cost of the hotel!

Reviewed by
D Key

From Darlington, England
Who stayed in November 2012

Travelling alone

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You get what you pay for
The Reception Personnel were rude and unwelcoming. The bathroom sink plug didn't work. The sound insulation all round is hopeless - you can hear everything - and I mean everything - going on around you. Breakfast the usual congealing cooked food and ordinary cold foods. The hotel is handy for Finchley Road tube, and it was cheap, So I suppose I got what I paid for.

Reviewed by
F J G

From England
Who stayed in November 2012

Travelling alone

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Friendly staff. Breakfast good. Room clean and adequate. Big TV
Acees to Finchley Road and there to London excellent

Reviewed by
Marie P

From England
Who stayed in September 2012

Travelling alone

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Great hotel with free parking!
Easy to find, clean and comfortable rooms, a good breakfast in a nice part of London at a reasonable price. What more could you want?

Reviewed by
Adrian S

From England
Who stayed in September 2012

Couple

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Brilliant !!
Whole team made are stay very enjoyable. Dee especially helpful. Breakfast fantastic with a wide range to choose from (buffet style) and catered for all tastes, and the girls waiting on did a fantastic job. Read previous comment re parking and white vans, to be fair they too where working in London and staying at the Hotel and unlike some Hotels the parking is free on a first come first service. Would definately stay again really enjoyable.

Reviewed by
margaret w

From Beaumaris, Wales
Who stayed in August 2012

Couple

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  • Family friendly

Parking in the area was difficult, however the hotel staff were very accomodating in finding space within the hotels restricted car parking area.

Reviewed by
S Robinson

From England
Who stayed in August 2012

Travelling alone

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