92% would recommend it to a friend
Poor bar food
Lack of understanding basic English by some staff, although pleasant.
Not sure why I didn't do this before!
We have a very restful overnight stay.
Being able to drop our bags and relax before a flight the next day was the best medicine. Our room was comfortable and the bathroom very nice for a chilled out soak. Concierge was very helpful, and the view from the lift was great. I was really impressed. Looking forward to staying here again with future travels from Gatwick. Thank you very much
Excellent accomodation, staff very friendly, great food.
One of the best hotels I have stayed in.
10 out of 10
A brief but enjoyable stay
A great place to stay for an early morning flight as you are on the door step of the terminal.
Even though the atrium may be noisy with the hubbub of people enjoying the selection of good quality restaurants, the rooms are totally sound proof enabling you to have a good night's sleep.
Never stayed before but much better than expected and really classy in all essentials.
Relaxing beginning to long journey
All good, very comfortable, good nights rest before long haul flight.
Sofitel London Gatwick
Comfortable bed, great pillows !
Convenient location and reasonably good ... but not exceptional
Directly connected by footbridge to Gatwick Airport North Terminal so extremely convenient for the airport.
Reception staff are helpful, rooms are reasonably sized and clean.
There's no complementary bottle of water in the room, which is stingy for a 4* hotel. The rooms don't come equipped with a steam iron, only an old-fashioned dry iron - again you'd expect more at a Sofitel. The food at the podium bar is good but the service is inattentive.
Not as luxurious as they make it out to be!
Upon arrival the porters where helpful, taking our bags out of the boot and to the lobby.
Check in went smoothly however... 1. £13.45 for breakfast each if booked at check in which i found really expensive.
2. Ask for a room facing outside as our original room window was facing inside the hotel which felt claustrophobic. We requested a change which went went well.
3. This is not a family friendly hotel, the resturant menus are definitely not suited to children's simple pallets, food was extremely expensive for what it was. The plus is when we requested hot milk, we got it quickly. 4. Check out was simple, express check out is a convenient feature.
I booked a room at Sofitel as have done previously many times for an elderly friend.
I found out the next day that on arrival she was told room wasnt booked, that there wasnt a room available and she was offered a chair to sleep in!. then at about 2am in the morning she was offered a room that guests hadnt arrived to use. My friend is 90 years old.