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83% would recommend it to a friend
Great people. Great food. Would go again.
False advertising and awful service
We booked the melbreak based entirely on the advertisement of super King beds but on arrival we could see straight away this wasn't the case.
Upon politely asking reception we were told that we were wrong and it was a super King bed and perhaps the one we have at home is a queen. Room was otherwise ok, bed obviously smaller than expected so didn't get any sleep. Mostly disappointed by reception's lies and appalling customer service. I have since sent an e mail to inform them that their advertisements are wrong and how upset I was with my stay and I barely even got an apology. Not a 4 star service.
Response from hotel
Firstly, thank you for your review following your recent stay at the hotel and obviously very disappointed to hear that you did not enjoy your stay.
Please be assured we have amended the description to reflect the slightly smaller bed and apologise for any distress this may have caused. It is also disappointing that you only found the room "okay" when all other guests have been delighted with the allocation, especially the added bonus of the Juliet balcony which allows superb views over the surrounding area.
I am more concerned however, with regard to your comment that there was barely an apology from reception when I am confident that the member of staff concerned would have dealt with the matter in the most professional way and can only assume that her words have perhaps been misinterpreted. The one thing we do pride ourselves with, and I'm sure other reviews will endorse this fact, is that our customer service is generally excellent.
Once again, I can only apologise for the misunderstanding with regard to the bed size; this has been an innocent mistake and one that has now been rectified so prevent other guest from being misled.
Caroline Hughes - Manager
Had a lovely 2 night stay.
Staff pleasant and helpful. Food was excellent. All freshly cooked and good portions.
Welcoming & Friendly
The welcoming was friendly and really did make you welcome.
Room comfy and clean meeting our requirements as we were out alot and it was welcoming to come back to.The breakfast was cooked to order and to your specification along with friendly staff a good start to the day. Dinner good selection to suit every ones taste well cooked and presented. The staff had a nothing is to much trouble attitude which was very reassuring and made the stay pleasant.
I booked into the Melbreak, for an overnight stay.
The hotel looks very welcoming from the outside. On arrival, check in was very prompt and the room was great, the bed very comfortable. Plenty of selection for breakfast, food was well cooked and service excellent. I would recommend the Melbreak for a business trip or for a holiday base. I hope to visit again.
Just the job
On business with a busy schedule so was delighted to be so well looked after.
Great service, comfy room with all I needed, lovely food. What more do you need?