Reviews - Cotswold Water Park Four Pillars Hotel


Spine Road East,South Cerney, Cirencester, GL7 5FP

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (66)

86% would recommend it to a friend


Customer service


Food quality

Room quality


  • Patrick M

  • October 2014

A good hotel for a stop over. Very happy with location.

Very happy with our experience quality of food good a good 4 star.

Well done.

  • A Mitten

  • September 2014

Mums Birthday treat

First time to book through late rooms, although already stayed at hotel for Sons wedding in April2014.

Mum liked it so much we decided to treat her for 97th birthday. Very pleased that all my requests for rooms were taken into account, as our 2 rooms were next to each other and near to the restaurant as Mum can't walk that far, which made it a very pleasant stay. We will now be booking through late rooms again. Reception staff very helpful, breakfast good and the hotel and surrounding excellent, We shall be booking again for a weekend break.

  • Michael S

  • September 2014

Great hotel

Excellent place to relax and have a good time

  • Kim M

  • September 2014

Perfect getaway

Room was massive, bed was very comfortable, spa facilities were fantastic.

Overall great value for your money and a very relaxing environment. I will definitely recommend it.

  • Edward F

  • August 2014

Lovely break

Halfway through a long house restoration we needed a couple of nights away to recharge and this fitted the bill superbly.

Spa and treatments were spot on, as was the atmosphere and location. Room was great, spacious and light with views across the lake. Only thing missing was A/C, but a minor quibble as the open window and supplied fan did the job. Only slight downside was the bar's seeming inability to keep beer properly, as several pints I had were cloudy or contained sediment. This minor gripe was the only issue however, all in all a great break and just what we needed.

  • Paul H

  • August 2014

Not for me.

Great view, great for parking, great facilities, the room was nice and clean but you could hear your neighbours in the rooms next door.

The price of food and drink I thought was on the high side.

  • Liz Flint

  • August 2014

Good, but not quite as good as they think they are!

This is a really pleasant hotel to stay at.

It's in a beautiful setting and is well designed. You can take a stroll around a lake or use the spa and leisure facilities, and there are three options for food - the hotel restaurant, a fairly extensive room service menu (no tray charge but each item costs more than elsewhere so they cover it that way), and a pub. I've tried room service and the pub and would recommend the pub as the better option. Room service is prompt with courteous service and piping hot food, but I think they oversell the food somewhat. For example 'seasoned chips' at just under £4 (albeit that's on the room service menu) is factually correct but suggests in the diner's mind something a little better than bog-standard frozen chips, barely cooked, with salt already on them... Rooms are large and some have patio doors onto a shared deck area overlooking the lake, or a balcony. They're nicely decorated and the beds are reasonably comfortable although not brilliant. The pillows are very thick but don't give enough so I ended up sleeping with my head on the edge of one to avoid getting a crick in my neck. The bathrooms are fairly basic but do the job. Attention to detail in the fitting is a bit lacking, for example lots of surplus grout smeared across the tiles. All in all I would recommend staying here as it's a good, comfortable hotel with decent staff in a nice location, but don't expect a 5* luxurious experience. It's a decent 4* hotel which just needs to raise its game a fraction to become what it aspires to be.

  • Ian Lewis

  • July 2014

Excellent relaxing weekend

Excellent throughout.

Thank you, see you next time

  • Mary GARDNER

  • July 2014

You can't go wrong staying at the four pillars hotel cotswold park

This was a great hotel.

Nice big rooms, gleamingly clean, friendly and efficient staff, in the wonderful surroundings of a water park, and to top it all at breakfast the best scrambled eggs we've ever had at an hotel, not solid and rubbery but creamy and delicious. We thought indicative of the whole outlook at the way this hotel is run. You just can't go wrong in choosing this hotel. Oh, one minor snag, it can be a long walk around corridors to your room.

  • S Taylor

  • July 2014

Not very welcoming and felt very little when staff and other customers looked down upon us.