Reviews - Holiday Inn Express BRISTOL - NORTH


New Road,Bristol Parkway Business Park, Bristol, BS34 8TJ

Price From 227.47 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (45)

91% would recommend it to a friend


Customer service


Food quality

Room quality


  • Sarah F

  • May 2014 and visiting family

Suited our purpose perfectly.

Comfortable room a although mattress could have been better. Good breakfast. Limited choice though as it's free that is to be expected.

Response from hotel

Dear Sarah F,

Thank you for taking the time to post a review of our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we all hope to serve you again on your next future visit.



IHG Care

  • Geoff C

  • April 2014

Efficient and professionally friendly

The service at this establishment is first class.

There seems to be a team there that is on the lookout to provide good service. They are attentive and friendly and attend to the clearing away of finished plates expertly and on time. They address one with courtesy and respect at all times in our experience. Directions for a destination within Bristol were given to us when we asked with a printout to aid us. An order for an evening meal was completed within the advised given time frame and with real professionalism. You feel valued here which is very commendable. The room was fine, if a little short of space, but everything worked and was clean and attended to each day. The breakfasts are adequate and at no time did I feel that the supply of different foods would run out as, for example, when croissants were finished the basket was very soon replenished. I do think that the lack of tomatoes and bacon is a shame and baked beans for me is not my choice of scrambled egg accompaniment. This part of the cooked breakfast - the eggs - was not pleasant to the taste so I only had it once during our three day stay. Perhaps it was the powdered egg that wasn't given the correct quality control before the hotel received it, hopefully this was just a rare occurrence as previously the scrambled eggs had been fine. A choice of poached eggs would be a welcome addition in my opinion. As to the other breakfast aspects, quantity etc, there are no complaints. A suggestion here re the TVs showing Sky news and BBC: on our last morning the sacking of football manager, Mr Moyes, was shown on Sky News. All the TVs in the breakfast lounge of the hotel were tuned to this one channel and this news went on interminably for at least 20 mins or more. Surely one of the TVs could have been tuned to another news channel so that we could have been given a chance of viewing items which weren't totally Manchester United football orientated. It wasn't just the one TV channel showing on the previous days that we could see, so on this last occasion we were disappointed to see the football news go on and on with no respite. But the overriding feeling we have with this hotel is one of good value had and for us it was a very good experience, well done!

  • Jane P

  • April 2014

Overnight stay

We were in Bristol for a family event and stayed overnight in a room for 3 using the bed settee.

Booking in was quick and efficient. The room and bedding were spotlessly clean, the beds comfortable and the bed settee sufficient for one or two nights. Any longer and it would seemed cramped and the wardrobe space would be insufficient.

There was a reasonable selection of hot and cold food for breakfast and although the breakfast room was busy there were still, clean, empty tables. Overall this hotel was excellent value for money and perfect for our requirements.

  • Jo B

  • March 2014

Very clean and comfortable room.

Excellent shower. The staff were friendly and helpful. Good parking facilities. The breakfast choice was good - choice of cereal, croissants, toast, fruit, yogurt, scrambled eggs, beans and sausage but no Full English.

  • paul c

  • March 2014

Clean,comfortable, reasonably priced.,Plenty available for breakfast.

Only dislike is that the orange juice is always watery