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64% would recommend it to a friend
No offer of toast with continental, very expensive. Staff heard being unhelpful and brusque to other guests who were told off for taking cereal and asking for cooked breakfast. The menu states help yourself to buffet as well as order cooked. Stairway to rooms dirty. Room itself a twin when a double was booked.
Great room clean and comfortable, lovely bathroom.
Gutted we arrived late as didn't have time for the yummy looking Sunday carvery. Amazing value!
It is what it is.
Hotel was nice and pretty and looked old school.
Staff were very nice and friendly. Room was nice. Bed was comfy but bathroom very small and there was no hot water in the morning. I found out later I was charged twice for my booking and it took a while to find my reservation.
The Atherstone Red Lion Hotel
Room was spotless and kept very clean
The oasis in the town
What a great hotel an outdoor indoor feel great courtyard enclosed in a conservatory with a cobbled floor.
When we arrived early they were just starting the Christmas dinners I would recommend you to have one great food at a great price. The room was so warm and cosy which is a bonus in December. A good all round hotel with great staff always ready to help thank you all.
Value for money
Location of this hotel was ideal for a wedding we were attending nearby.
The hotel has a small car park but there is public parking nearby. Rooms were clean and tidy with tea/coffee facilities in the room. The hotel ordered us taxis and these seemed to be readily available.
Didn't have our booking on the system
I booked myself and two colleagues a room through Laterooms.com however, when we turned up to the hotel to check in only one night was booked into the system.
This proved to be a bit of a problem as myself and another colleague were stopping for an extra two nights and the hotel was fully booked for those two nights. We were told to come down in the morning to speak to the manager which we did but the manager wans't there. The lady behind the bar said someone would call us as she couldn't help and we had to leave to attend a trade show. Unfortunately, no one called so we had to call the hotel to ensure we had a room for the night!. All was well in the end but it's not the best feeling when you're away on business and you don't know whether the hotel you have booked is going to have a room for you at the end of a long day. On a positive note, the food was very nice.
This hotel is a lovely building but we were so disappointed by the service we received, and the general cleanliness of the hotel.
When we arrived, the receptionist decided to answer the phone while we were standing there waiting to check in, she did not apologise but spent five minutes taking a booking. Our room was average, we were not aware that there was tea, coffee facilities hidden in bottom drawer until we left.. This should have been labelled. The shower was awful, just like a watering can. The noise during the night was horrendous and made it impossible for my husband and I to get any sleep. When we asked the receptionist for two safety pins as we had a wardrobe problem, they were not interested and wouldn't help us. I then asked for a plaster as I had cut my finger, once again they were not interested and just said they would have a look, an hour later my husband had to ask again and I was eventually given a plaster. The hotel seemed very short staffed and the staff who served us to lunch and drinks on Friday afternoon and evening, seemed disinterested, stressed and bordering on rude. The carpet area where we sat opposite the bar was filthy, the chairs were covered in crumbs and I'm surprised there weren't rats running around. It was also impossible to connect to wifi, the staff weren't interested and kept fobbing us off. In this day and age it is important for some people with work commitments etc. to have Internet access and this can affect whether a booking is made. However, staff once again were not interested when my husband queried it for the fifth time and then gave up. We paid for breakfast which was not worth the money. Tea was cold, our table was not laid out for us and we had to borrow butter from another table. By this point, we weren't surprised at the appalling service and couldn't wait to leave the hotel. On checking out, it was no surprise that the receptionist was unprofessional, not even asking us how our stay was etc, wish I had read trip advisor beforehand, it appears others have had exactly the same awful experiences.
Stayed in annexe room was small no curtains just blinds so woke at sunrise bed uncomfy.disappointed as looked nice and friends advised was nice hotel
No bell boy??
Nice place, comfy bed, pillow stank of sweaty feet.
also, had to wait an age to book in as the booking in was done by a member of the bar staff, lovely guy. but no one to help lug my suitcase upstairs and no lift, I watched a little grey haired old lady book in and she didn't get any help from any staff either with her large case. Internet is rubbish but it is free. Breakfast was chaos no coffee for 15mins then it was cold, had to wait a fair while for food to be restocked I ordered toast and i think they forgot about me as everyone who ordered after me got theres. every member of staff was running around like headless chickens, dont think they cope well when there nearly full!