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82% would recommend it to a friend
Holland house spa and hotel
I loved the room just alittle disappointed with bathroom as the drains smelt which put us off, need to put bleach or drain cleaner down.
Great customer service sorted out problems
Our first room had a noisy and ineffective heating system but we were immediately moved and upgraded to a bigger room with better view.
They pride themselves on customer service so my advice is to complain if things aren't up to standard. The hotel is a nice enough chain hotel within walking distance of the train station and old city centre.
A well organised modern hotel
The hotel was very clean, up to date and spacious - well located for us to go to the Old Vic theatre and sightseeing.
We thought that the drinks were a bit dear but everything else was faultless.
All good except radio channels did not work on the tv and there was only one tea bag in the room!
Mercure Bristol Holland House Hotel and Spa
Lovely hotel, beautiful room and excellent breakfast.
I would not recommend staying here if you need to park a vehicle as parking is a complete and utter joke!. We parked at a family member's home and relied on taxis to get us to and from the car. However, I would recommend in all other ways.
Nice clean hotel in centre of Bristol, rooms are clean and have everything a traveller needs.
Great room - shoddy hotel.
First - plus points: *Rooms are a good size *Clean *Sound insulated Downsides: *Utterly repelling pool.
Looks like it hasn't been cleaned in months. Visible phlem, skin and god knows what. Far too many 'petting' couples secreting god-knows-what bodily fluids into the pool for other bathers. *Poor / non-existent customer service. The chap checking us in tried to 'trick us' into becoming members of their loyalty scheme. They gave another couple our room, who walked in on us while we were getting changed. The receptionist downstairs was too busy double-checking we weren't fraudsters when we reported it to have time for an apology. Asked for a wake up call - did not receive one.
Almost everything about this hotel is excellent.
Good quality food and good sized, spotless rooms. The only criticisms I would have would be the staff could have explained a few things on arrival that would have left us less frustrated. i.e. giving us a pass for the car park for the barrier rather than allowing us to find this out when at the barrier. Also informing we need the room pass when using the pool would be helpful. The main frustration was that on booking the hotel we had no idea that we have to pay £13 a night to park the car in their car park. On looking at the website it shows no cost of parking and you have to really look hard to establish they charge for this facility. This is poor customer service for what in general is an excellent hotel. I would still recommend staying but be aware of the above.
Good hotel - modern, clean and tidy.
Staff helpful. Pool was great with three kids. Family room with two double beds was very large. 10 minute walk to Bristol shopping area. Good location for dock area and attractions. Car park at the back of the hotel, and free.
Hotel was a surprise the exteria gave the impression of a block of council flats, this said passing through the door it was a different story it was very nice clean and friendly staff whom were professional and keen to help. The restrraunt provided excellent food with the only criticism was the menu being a set menu the staff seemed to hurry you through your meal. Overal I was pleased on all levels with the experience.