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Reviews - Crowne Plaza Birmingham City Centre

4AA Assessed Hotel Ratings explained
CENTRAL SQUARE,HOLLIDAY STREET, BIRMINGHAM, B1 1HH
Enjoy a dedicated service at the Crowne Plaza Birmingham City Centre hotel, a short walk from the National Indoor Arena and Hippodrome Theatre. Emerge through the revolving glass doors to a warm welcome from the Crowne Plaza Birmingham City Centre's friendly Concierge. We will take care of your luggage and point you towards the elegant, open-plan b1 Bar for bar meals, coffee or cocktails. Leave the bustling of the city behind relax in your quiet, stylish room. Club room and Suite guests can drop in at the Club Lounge to network or just take in the view. The hotel is a 5 minute walk from New Street Rail Station, with direct trains link to Birmingham International Airport and access to all major road links. Arena Central Car Park beneath the hotel is chargeable, each entrance/exit to the car park is charged individually and over a 24 hour period may result charge in excess of the £13.50 advertised.
Stroll to exhibitions at the National Indoor Arena and the ICC, or sit at a canal-side cafe and watch the world go by. Brindleyplace, with the Bull Ring, is a short walk from the hotel. Our self-contained conference floor has 11 naturally lit meeting rooms and a Business Centre supported by an enthusiastic team of organisers and technicians. Work up an appetite in the Fitness Centre or savour beautifully tender steak with a drop of red wine in the luxurious surroundings of our b1 Restaurant. Your stay at Crowne Plaza Birmingham City Centre is worth celebrating. Pick out style items at Hugo Boss and Harvey Nicholls at The Mailbox Complex which is a 2 minutes' walk from the hotel.

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Overall score Guest rating scores since March 2013 Customer recommendation
Guest Reviews Based on 127 reviews
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  • Family friendly
90% recommended this accommodation to a friend 91% would stay again
Filter reviews by guests
  • Customer service
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  • Quality of food
  • Family friendly

the honest truth
the room was to a high standard apart from there was no shower door it had bin broken off they only had put one dressing gown in a room for to people the view was of a dirty building site and the hot water did not work all morning as well as that when my girlfriend rang room service in the early hours of the morning asking if they could get any fresh fruit she was spoken to in a rude manor the beds where nice though the tv and free wifi worked perfect defiantly was not worth the £168 i spent on it for one evening due to the things that should be for seen if a couple is staying in a hotel room like wanting to shower in hot water with a shutting door so it does not leak all over the floor and two not one dressing gowns id like to also add the heater in a room made a massive banging noise when on so had to have it off when we was in the room witch was only made up for because the sheets where nice and lots of pillows to use was upset about paying that much money for one night to look out the window of witch i took pictures of and a video of the heater and the noise it made because it was so bad to be put in a room like that at £168 for one night.

Reviewed by
d best

From UK
Who stayed in February 2015

Couple

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Exceptionally helpful staff.
I stayed there as part of a larger group of ladies. While I was there I found the staff exceptionally helpful. We had an emergency situation and required assistance as a group and the hotel night staff went above and beyond their duty. I can't speak more highly of the quality of service experienced. Thank you!

Reviewed by
V Adams

From Cramlington, UK
Who stayed in February 2015

Group of women

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As expected with turning up any trees.
Accomodation is reasonably priced as the room was nice as expected. They make their money more though on food and drinks which are ridiculously overpriced! Thought the staff at reception were reluctantly helpful and seemed rather miserable.

Reviewed by
Chris H

From UK
Who stayed in February 2015

Couple

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Crowne Plaza Birmingham City Centre
Excellent location for exploring the city with on site parking facilities. Rooms were large and of a high standard, however the floor we stayed on was exceptionally noisy.

Reviewed by
Katie C

From Sheffield, UK
Who stayed in January 2015

Family with young children

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Crowne Plaza Birmingham City Centre
Great comfort

Reviewed by
James W

From Kirkintilloch, UK
Who stayed in January 2015

With colleagues

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Good hotel poor customer service
Stayed over on a Saturday night. Booked a smoking room after searching for hours. Paid extra for a clearly mentioned smoking room but was told that's not the case when I got there so really annoyed. Other than that it's ok, nothing special.

Reviewed by
saf k

From UK
Who stayed in January 2015

Couple

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Night away
Very much appreciated the housekeeping staff for getting our feather pillows as we sometimes normal hotel pillows uncomfortable. All the staff we encountered were very friendly and welcoming and assisted us with some tourist attractions and are a credit to the hotel. Since returning home we have recommended the hotel to friends

Reviewed by
S Cully

From Liverpool, UK
Who stayed in December 2014

Couple

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Excellent hotel
Although my room was amazing, we were just a few doors up from a group of girls who had their music blaring until gone 11pm. Would be better if families were put together on a floor and groups together on another floor. Not good when you have children trying to sleep. Other than that, the hotel,staff and room were brilliant. Free movie to enjoy abd lots of little goodies in the room to make your stay as pleasant as it can be

Reviewed by
n hooper

From Worcester, UK
Who stayed in November 2014

Family

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Great stay
Just the job, will stay here again.

Reviewed by
Ian W

From UK
Who stayed in November 2014

Travelling alone

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Excellent weekend stay
Excellent stay from check-in to check-out. We arrived early and despite room not being ready our luggage was taken into safe keeping for our return when we were promptly checked in and as it was a special occasion we were upgraded to an Executive Suite with additional pre-dinner canapés and drinks in the Executive bar that evening plus continental breakfast. Lovely surprise! Room was roomy with exceptionally clean and spacious bathroom and bed was very comfortable - had an excellent night's sleep.

Reviewed by
Lisa S

From UK
Who stayed in November 2014

Couple

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