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Reviews - Palace Hotel Torquay

4Self Classified Hotel Ratings explained
Babbacombe Road , Torquay, TQ1 3TG
The Palace Hotel is a gracious Victorian building set in 25 acres of beautifully landscaped gardens and woodlands. Comfortable bedrooms are equipped with every modern amenity and most overlook the hotel's magnificent grounds. Leisure facilities at the Palace are second to none: an outdoor and indoor heated swimming pool, 9-hole par 3 short championship golf course, two indoor and four outdoor tennis courts with a resident qualified coach, squash, snooker, croquet, gym and sauna ensure there is something for all, twelve months of the year. Torquay's excellent shopping is just five minutes away. Evenings spent at the Palace are a delicious combination of elegant indulgence, good company and a real sense of occasion. Crisp white linen tablecloths and serviettes together with polished silver set the scene for a sophisticated and elegant dinner. Surrounded by the South Hams and with the fishing port of Brixham just across the bay, the daily changing menus resonate with freshness. Locally caught Sea Bass, Lemon Sole, Scallops and Lobster shine alongside fresh meat, game, fruit and vegetables. For those that can, the sweet trolley is amazing. Devonshire clotted or double cream is an optional extra! Please note: The dress code in the restaurant is jacket and tie. Please note: All bedrooms and public areas are now completely NON SMOKING.
Picture of Palace Hotel Torquay, Torquay at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since September 2012 Customer recommendation
Guest Reviews Based on 102 reviews
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  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
80% recommended this accommodation to a friend 78% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

I wouldn't stay again
First of all I am a hotelier myself and worked for some of the wellknown brands including 4 and 5 star Hotels so when I exactly knew what I was looking for from a 4star.
Check in- appalling as there was no organisation at all as I was made to wait for more than 10 minutes where 2 receptionists were dealing with 1 guest. There was no registration card was printed or had to literally search for my booking for a further few minutes. Once finally my details were found I was given a completely wrong room prices which was an addional £25 to make the total charge for 1 night to £195. I had to pull out my email confirmation to prove the price wrong. These all happened in front of guests waiting in the lobby area and other checking in guests.
Once the check-in process was completed I was handed the keys and no instructions whatsoever was given about my room location or no help was offered with luggages as I was with my 3 children and a buggy with a large suitcase. Eventually I found my way up to the room via a lift where it has barely fit 2 people.
The room was clean but no adequate amenities such as glasses to even drink water enough towels hence with children. The bathroom was very small for family suite and the sinks are still in the olden days with separate hot and cold water. It was even worst when trying to take a shower as it was a nightmare to get the right temperature with very slow flow of water.
No courtesy call or not even my newspaper was delivered which I requested upon my arrival. Very poorly sinaged and the hotel was seemingly emptied with no staff nearby to ask instruction especially to the swimming pool.
Overall I will never stay in this hotel (even if you offer me a free night of stay) as I had much better experiences from normal lodges or small B&B's.

Reviewed by
F Zuhair

From Stanmore, UK
Who stayed in August 2014

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Hotel review
Staff were very helpful and pleasant.
Food was good - breakfast plenty of variety.
Lovely grounds.
Very interesting indoor wooden floor tennis court.

Reviewed by
R Andrews

From UK
Who stayed in July 2014

Couple

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beautiful location
The hotel is in the most beautiful grounds, nicely kept tidy and peaceful too. The interior was very grand, spacious and relaxing. We used the indoor swimming pool, which supplied complementary towels and relaxed on the veranda. The room was large, giving plenty of space, slightly dated, but in keeping with the hotel and clean.

Reviewed by
david k

From UK
Who stayed in July 2014

Couple

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excellent hotel although the standard room was a little dated and tired lookin
Excellent hotel. in customer service;only ate breakfast but lovely selection and staff were great;the standard room had awful view so next time I would request garden view and pay more! The pools were lovely and sauna nice too

Reviewed by
karen s

From Torpoint, UK
Who stayed in June 2014

Couple

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Nice hotel, good location, grounds amazing
Really nice hotel, staff very friendly and helpful. Lots of different rooms to sit in to relax, afternoon tea very nice. Hotel rooms slightly dated but i would have expected this being a older hotel at the seaside. Bathroom needed a upgrade but for 2 nights it was absolutley fine.

Reviewed by
P Lestrange

From Swindon, UK
Who stayed in June 2014

Family with teenage children

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Palace by name and palace by performance
My wife and I love this hotel. Beautiful gardens, excellent staff who are efficient and courteous, and excellent food. The dining room, like all the public rooms, is magnificent - high ornate ceilings and hugely spacious.

Reviewed by
leslie williams

From Reading, UK
Who stayed in June 2014

Couple

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Michael Coney Nottingham
Very nice Hotel staff very friendly and efficient
Excellent food served in well run dining room
Bedrooms a little tired but clean and spacious
Excellent leisure facilities including 2 pools 9
hole Golf Course Tennis Courts snooker & table tennis and sauna

Reviewed by
Michael Coney

From UK
Who stayed in June 2014

Couple

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Excellent views from hotel room ,staff where very helpful and friendly. will stay again in the future.

Reviewed by
Colin McCaskie

From Truro, England
Who stayed in June 2014

Couple

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palace hotel what i thought.
OK would recommend to anyone, only one slight criticism was the evening meals lacked quantity on the plate when you order a meal you expect a good helping of the meat or fish on the menu.it does not cost any extra to give a good helping. the customer service was excellent.

Reviewed by
Clifford Johnson

From Ammanford, UK
Who stayed in June 2014

Travelling alone

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It was a fabulous break.Great value for money
Sadly we only stayed for one night ,but it was fabulous.The hotel has all the old fashioned values that are lacking in some hotels.The price was amazing through the laterooms.com web site.
The sun shone ,the pool was great and everybody was welcoming and polite

Reviewed by
Julie James

From Dawlish, UK
Who stayed in June 2014

Couple

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