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Reviews - Isle of Mull Hotel & Spa

3

Craignure, Isle of Mull, PA65 6BB

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Customer Reviews

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Good

All reviews (26)

73% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • S Douglas

  • July 2014

Letting down the Isle of mull

A beautiful island and a dire 1970s style planning disaster.

The grounds and location superb but the hotel resembles and cheap build housing project. Inside is very outdated and tired, albeit clean. If I hadn't booked at 50% off through late rooms the £250 rate would have had me hopping mad. The restaurant was a battle, it looked institutionalised and as tired as the hotel. I was reluctantly given a window seat despite it being empty on my arrival. the first three choices of seafood were I available and the third choice of duck was tough, the explanation being that if it had been rested it would have been cold. I cancelled a £40 bottle of wine originally planned to go with the lobster, oysters or sole that were absent. very sad to find this, Mull and Oban have some of the best seafood, beef and lamb in the world, it seems to have pass the isle of Mull Hotel by. I really wouldn't mind paying £250 plus £100 in the restaurant if it reflected the quality of Mull and the West Coast.

Sorry, I'll sleep in the car next time I'd nowhere else available.

  • Dawn C

  • July 2014

Lovely views, great breakfast, liked spa, rooms satisfactory

Hotel rooms were clean and comfortable, our two rooms both had fantastic views of the sea, beautiful.

Only negative point is that the door locks were a bit tricky to work, infact mine broke and had to move rooms, but staff were helpful and got room exactly the same with same view, so no problem. Breakfast was very nice and the staff were extremely efficient and friendly. Dining room has amazing view out to sea, very pleasant. Pool and spa were good, nice to sit outside in the hot tub and admire the view. Kids not allowed in spa though, so you can only use it if there are two adults in family group to be able to take shots each. Just note that it is a public pool and is closed for an hour a day at different times for classes. We didn't try hotel restaurant, but ate twice in the lounge bar. The food was lovely, but quite small portions and bit over priced. Panini's were best value on menu.

Would recommend as enjoyed our stay there. We had two rooms as couldn't get a family room available for family group of 5. Note, the island is mainly single track roads, so be prepared fir that if you are bringing car!

  • John Lee

  • July 2014

A room with a view

The view out across the loch from most of the hotels windows is wonderful and the lounge is arranged to take advantage of this.

All the staff that we dealt with in our 3 night stay were helpful and they tried to be friendly although perhaps because they were foreign nationals this sometime didnt come across as they intended. However the staff worked together well and the arrival of a busload of visitors was handled efficiently without the usual panic seen at other establishments. The hotel and our room was clean and comfortable but the hotel is starting to show signs of needing a refurbishment. There is flaking paintwork and damp patches on the ceiling. Would any of this put us off staying here again. Certainly not.

  • Dave W

  • July 2014

Could be better but could also be a lot worse

- Confusion over the booking when I called to check and reconfirm it.

- Lovely view out over Craignure Bay and Duart Castle

- Ideal location for exploring the whole island

- Housekeeping need to be shown how to use a duster in certain places

- Room information asks guests to settle bill the night before if leaving early...tried to do this but was told it couldn't be done and to come back in the morning

- had a long wait for food from the bar menu - when it came one of the orders was wrong and had to be sent back, but when the correct one arrived it was delicious. Waiter very apologetic for what was obviously a kitchen mistake

Overall this hotel is ideal if you are looking for somewhere to bed down inbetween days spent out and about exploring the lovely island of Mull. Just don't expect perfection and don't expect a quiet night's sleep - the walls are very poorly insulated so you hear everything going on next door whether you want to or not. I would stop again and would recommend to others, but only if a deal can be found. We paid £85 per night and this was asking a lot in all honesty.

  • D BOYD

  • July 2014

Over priced and Filthy

On arrival receptionist was harassed and not professional.

Room was unclean and in need of updating. Access route to spa was dirty with lots of hair accumulated along the corridor edges. Throughout the hotel there was signs of neglect e.g.. windows were dirty, dusty sills,splash marks on walls and greasy door handles. In our family room we pulled the single bed to ours out as we have a young baby and behind the bed was tissues, hair and even toe nails. Nothing felt clean. We would have checked out but we arrived at the hotel late and alternative accommodation would have been difficult to come by. To top it all of we ordered a meal and had to wait well over an hour for it to come cold on Dirty plates no less. The hotel is understaffed putting too much pressure on the employees, also no sign of team work - during dinner service in the lounge the two bar staff were run of there feet with no help from the receptionist. On checking out another unprofessional receptionist we were not asked if we enjoyed our stay just given our bill to pay. I asked to speak with the manger twice to tell him of our concerns but he just hid behind and left his staff to deal with the complaints, which is bad management. Check out was also a shamble's bills were unclear, credit card machines not working and long queues with many customers complaining not just us. We were looking forward to our stay at the hotel as we had stayed there a few years ago and enjoyed it. It has just become tired and dirty. It is a shame because the hotel is in a beautiful location and could be amazing with a bit of good management but it has just not been looked after.