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78% would recommend it to a friend
A problem at check in was handled magnificently by the staff, leaving us to enjoy a fantastic stay at this top quality establishment.
The room was extremely comfortable. spotless & welcoming. Dinner in the restaurant was superb with excellent service.
Well done Team Cavendish you went that extra mile.... thankyou it was most appreciated.
Aux Arms citoyens!
Cavendish Arms, Baslow.
The price of their rooms, of about £120 a night- others locally are closer to £70, (unless you hunt around on the internet for a deal!). I have been staying at the Cavendish Arms for more than 15 years.While the hotel is beautifully set, in my opinion the newish decor of the dining room grey blue and lounge areas, a dirty pale green velour throughout, done I assume by a "specialist consultant" is drab, " perhaps trendy" but dull, in a modern way that quickly dates. It used to be fresh, summery, classic 4/5 star and now it is more "Premier Inn" than Chatsworth. The rooms thank goodness remain good, quiet and efficient. Sadly the food is too rich, sticky heavy, the only decent meal is the English breakfast which at £18.50 damn well should be. They used to serve their own marmalade. I am now loath to recommend to a friend. The manager has bought another hotel nearby. I may try that instead, and hope the Cavendish will return to its former glory. the hotel was almost empty on my stay 5 room, including 2 single guests on a Thursday in February, I wonder if others agree with me..........aux Arms citoyens
A most enjoyable stay
The hotel is delightful, the staff both attentive and helpful and our bedroom, which had two windows, was both comfortable and clean.
Dinner and breakfast were both excellent.
We spent our wedding night at the Cavendish hotel and found it to be the perfect spot.
We arrived late after a long drive, and the lady on the desk was welcoming and professional. The room itself was beautiful, with a gorgeous view to the rear of the hotel. We had the breakfast in the morning, and aside from the eggs being slightly over-done (personal preference of course) the food was impeccable. Overall it was the perfect accommodation for what will be a night we'll remember all our lives.
Excellent Experience !
I couldnt fault anything with Hotel at all it was beautiful
Hotel is in a superb location with stunning views......very little to fault with this hotel....food also excellent.
Slightly on the expensive side possibly .......this is London prices in Derbyshire!!...but I suppose if you want a hotel in this quality bracket, these are the prices you will pay particularly in high season!
Very nice hotel.
Staff very helpful. Very expensive though and the extra 5% service charge on everything seemed excessive. Very nice room and furnishings but it wasn't quite the luxury bathroom or special bed I was expecting from the superior room description. Location was perfect with a beautiful view, quaint village and nice walk down to Chatsworth.
Beautifully appointed and tasteful.
Customer service superb. Very quiet, fantastic if that is what you are looking for. Will definitely visit again.
Lovely hotel marred by a discriminatory decision
We've visited this part of the country dozens of times and on our way we always pass "The Cavendish Hotel" and my wife expressed a bit of a passion to stay here.It was our tenth wedding anniversary last weekend so I decided to surprise my wife by booking a nights stay here.I must admit I was a little apprehensive as this hotel seemed very upmarket but we have stayed in many many places in Derbyshire and the Peak District and each time we've been treated with the utmost kindness and respect from residents to coffee shop owners.
The room we booked into was of reasonable standard (if a little expensive) and had a lovely four poster bed. The bathroom needed some serious updating too.The food was excellent but again very expensive for what it consisted of. Now for the negatives. When we checked in we were made to pay a kind of pre-authorisation payment of £300 (our room came to £219) before we were handed the room key.I thought this was a little strange as we've never had to do this with any hotel we've stayed at in the past. We've had to give card details before but not this.We were then handed the keys and never thought much of it until we were about to go to bed.I checked my account balance and £300 had been debited from my account although I was told it wouldn't. The following morning before we checked out I confronted Moira the receptionist and said it was a little strange(albeit didn't seem at all bothered) that the money had come out of my account but stated once the bill had been settled the authorised payment will be cancelled and the only debited amount will be your bill.This was another lie because when I checked my balance again after I settled the bill only the difference was paid i.e. The original payment wasn't refunded they just took £69 out as the final bill came to £369.So to sum up they basically wanted us to pay upfront before we entered our room.I was getting a little angry and paranoid about this so I decided to ask a few of the other guests if they had to pay upfront and they all said no.I was fuming at this point and I wanted to confront the management but my wife asked me to let it go.I really didn't take her advice because soon as I got home I decided to contact the last 25 people who stayed here about this and although I didn't get a reply from all of them the ones I did stated they didn't have to pay upfront.Not one of them. One last thing I must point out is that I'm of Anglo-Indian heritage(you wouldn't know by my name) and I've got dark skin.This has never been an issue before but what I believe(actually convinced) happened last weekend at The Cavendish Hotel was either snobbery or worse but one thing is for certain I've not finished yet.I shall be writing to various people about this and The Duke Of Devonshire(owner). In a nutshell if your face doesn't fit you'll be required to pay for your stay upfront. I've actually written to the hotel but they have declined to comment.