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47% would recommend it to a friend
Just a little unloved
Customer service is excellent.
The hotel just needs a little touch up, there are chips out of the paintwork and it looks a little unloved in the public areas and the bedrooms. My room had several noticeable chips out of the paint on the walls. The lighting was poor in the bathroom - a blessing when you are 'a certain age' but not brilliant. The mattress listed badly so that my head sank down low when lying down, and when sitting up in bed, I was tilted backwards. I had to wash a teaspoon in the room before using it as it had chocolate on the handle. This was a little off putting and I didn't use the tea and coffee making facilities as a result. That said, the customer service really was excellent, staff were welcoming and warm.