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75% would recommend it to a friend
Good, clean room and friendly staff - would use again
We booked late so it may have been the last available room but it was very plot
The room had not been dusted in weeks - we had to dust the kettle before we could even make a cup of coffee.
The duvet may have been a double but if it was it was small as it only just covered the bed before my husband and I got under it, after that it didn't reach the edge of the bed on either side good job it was a mild December night.
Very close to the M25 and M23 whilst still being quiet enough for a decent nights sleep.
Looking a little faded but did the trick for a night away on business.
Good value and a great location for Reigate and London.
The lady on Reception immediately changed my room for one further away from the public rooms / bar where there was to be a wedding party - first class service and attitude .
There's a nice quality feel to the hotel overall, the location (10 mins walk to Reigate Railway Station, 15 mins to the excellent Reigate town, easy access to main roads and the M25) is great and I include being next to a garage offering late night shopping, cash machine, etc. My room was just the right generous size, very clean, decent hot shower and the telly worked. Nice bar too!
Friendly, quiet (Sunday night), convenient, lots of parking, lovely pub next door
Totally met expectations of desired room, clean, nice bathroom, with all needs met.
Can't comment on food as didn't have breakfast. Not best pint of Pilgrims in bar which was disappointing. But overall, very satisfied and will happily stay again. Kind and efficient staff.
Easy and comfortable
It's a bit dated with the decor and no one helped with my bag.
The receptionist was very friendly and so was the bar staff.
The lounge area smelt like a hamsters cage as I walked through to my room. My toilet didn't flush properly and it would of been nice if breakfast was included.
It's was a pleasant one night stay.
Just what I needed
This ideally placed hotel was just what I needed to stay over one night on a business trip.
Customer service was particularly good, with extra help from reception, and really top service in the restaurant despite me being at one point the sole diner.
The room was comfortable and basic, and whilst not a particularly peaceful location despite the busy road nearby was not too noisy.
Lovely hotel close to shops etc
Enjoyed our stay beds were very comfy,clean rooms could update the upolstery on some things but very nice hotel,food and service , would stay again .
Reception staff were cold and unfriendly. Room lovely, comfortable and clean
Receptionist on arrival had no welcoming smile and no friendly attitude.
Not my fault she has to work in the evening.
Check out staff were rude and unhelpful which is a shame as the rooms are very nice
A single night stay
Unfortunately the male receptionist seemed to have an attitude which was not the best start to the stay.