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Reviews - Fairmont St Andrews


Kingask, St Andrews, KY16 8PN

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (67)

88% would recommend it to a friend


Customer service


Food quality

Room quality


  • Alan M

  • May 2016

Great stay as always

Hotel going under major refurbishment, however very little disruption for guests, one of our favourite hotels.

Looking forward to next trip.


  • May 2016

Big Letdown

Have stayed at the Fairmont St Andrews many times and this was a major letdown.

I can understand that major renovations are taking place but this has seriously impacted on customer service.Booked Italian Restaurant for evening meal and quality of food and service was very poor. Originally booked Atrium room but on arrival offered upgrade . to a room with inferior bathroom.

  • Carrie L

  • April 2016

Not 5* Hotel

We were aware that the hotel was currently being renovated which reflected the cheaper price.

When we arrived, they couldn't find our booking, I had to show my booking confirmation. The gentleman then said he had upgraded us to a superior room for the hassle however I had already paid for the superior room (sea view) so wasn't an upgrade. The room was big however there were things that for me would not expect from a 5* hotel - table was dirty, tea and coffee facilities were not clean, fridge was rusty and didnt look clean, no free bottles of water. Bathroom was very old and limited toiletries provided. We tried to get into the pool however there was a queue as it was splash time that allowed children. We had intended to head into St Andrews for dinner however didnt appreciate how far from the town it was therefore decided to eat in the Italian restaurant - we arrived at approx 8.30, they asked if we had booked and we said we hadn't, the girl made abit of a fuss saying let me see where I can put you (there were plenty of free tables) and put us at the back bit (out of the main restaurant) - when we were leaving there were still free tables. Food was ok, overpriced for what we got. Positive was the breakfast was really good. Will be interesting to see what the hotel is like when it has been renovated.

  • Jennifer Nicolson

  • April 2016

Fairmont St Andrews

Highly recommend this hotel, good and rooms outstanding.

  • Graham P

  • April 2016

The fairmont

Great hotel for couples plus very acomadating for family's Italian in the hotel wasn't the greatest would have much preferred the bar and grill but unfortunality was fully booked.

Will gladly go back great hotel.

  • Hannah M

  • March 2016


  • m osullivan

  • March 2016

Excellent Hotel

Great stay in a fabulous hotel just outside St Andrews.

Good level of accommodation and great customer service.

  • W Barclay

  • March 2016

away day success

Very pleasant stay with good view and excellent food.

Very friendly and helpful staff.

  • Gordon M

  • March 2016

First Class

From check in to departure every aspect was first class.

Attentive staff without being in your face.Good atmosphere about the place. No hesitation in returning.

  • S Docherty

  • March 2016

Gorgeous hotel 5* quality

Hotel is set on a stunnning golf course with views of the sea and st andrews in the distance.

Just over a mile away from center but very easy to drive to and hotel more than happy to organise taxis for you. Hotel itself is massive and wonderfully finished inside the lobby is very grand and welcoming. Staff couldnt be more helful and both services and room are fantastic as you would expect for star rating.