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Reviews - The Royal Bridlington

4

1 Shaftesbury Road, Bridlington, YO15 3NP

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (4)

75% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Gerry R

  • June 2015

Bridlington break

Despite this being marketed as a hotel it is really a guest house (as admitted by the owner) this meant that information displayed was not in fact available.

There was supposed to be a bar which was never opened on either Friday evening when we arrived or on Saturday night. When I queried this on leaving the owner seemed in total denial and inferred that we had not tried to ring the bell to obtain service, which was witnessed by all our group, unbelievable!

Response from hotel

We do not advertise as a hotel in any way. We are called The Royal Bridlington and NOT The Royal Hotel for this very reason and indeed the very first paragraph of text on this agencies website is 'This four star guest accommodation..' Perhaps you did not read and just assumed that we were a four star hotel at guest house prices and came with unrealistic expectations?

Our dispense bar is open from 5pm. Unfortunately as we are only a small establishment it is not viable to staff the bar and that is why there is a bell there to ring for service. The bar tends to be used by groups, but is hardly used by individual guests as they tend to prefer to eat out. There is also a wired bell on the reception desk & at the front door. Obviously we

are busy around the building doing other tasks all the time and it is possible that we did not hear the small hand bell and infact when you drew this to our attention on departure Tim explained that he was in the laundry room and had not heard it. Had you rung the bell on reception or at the front door too, then we would have heard these or perhaps you could have had

a wonder around and found him. We are sorry that your expectations of a four star hotel were of course unfulfilled at our guest house but really this is not our fault.

  • William D

  • August 2014

Weekend Break

On arrival, we were welcomed to the reception and then given directions to the room but not shown where it was, that meant carrying our bags up two flights of stairs.

Both the room and bathroom were small and this meant dancing around each other. The décor was fine but the carpet was loud and not for the faint hearted. Breakfast was excellent with lots of choice and freshly prepared. We would thoroughly recommend The Royal.

  • Claire N

  • August 2014

Lovely hotel and fantastic food

We booked at very last minute so were Lucky to get a room, when we arrived the owner told us that we'd booked the smallest room in the hotel but we were pleasantly surprised, although small it was very well equipped and cosy.

The breakfast was amazing and there was a huge feast on offer to suit every appetite. The owners are very friendly, just can't fault the place at all.

  • Robert H

  • July 2014

Very enjoyable,friendly hosts