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92% would recommend it to a friend
Great place to stay
Really nice hotel, room was lovely and modern, shower was great.
Thought I had been over charged by £20 as they take payment on arrival, but when queried they hold an extra £20 in case you purchase food and drink, otherwise it's refunded at the end of your stay. First time I came across this. Light bulb missing in the lounging area of room. Had no milk for our tea and had a towel missing but very prompt to give us fresh milk and fresh towel, great service. Breakfast was great and chef was very prompt in clearing empty plates food lovely. Hot tap made horrible noise in bathroom when on. But a member of staff heard it from upstairs and noted it needed fixing. Overall a great stay and would come back again
Perfect for what I needed it for.
Clean room, good facilities, helpful staff.
Excellent value for money
Positives: Because of previous reviewers' comments, I expected a cramped room and bathroom.
The room turned out to be pretty good ( not the biggest, but more than adequate) and the bathroom quite good (albeit shower only, rather than bath). The hotel had clearly had a fairly recent makeover, and was very clean and pleasant throughout. It is not a big hotel, and there seemed to be a small team of staff, multi-tasking, but it worked well, and the staff were mostly friendly and helpful. Good breakfast. For what we paid at the LateRooms price, value for money was excellent, and it was ideally situated for the NEC, which we were visiting. Negatives: The young lady on reception made no concessions to my deafness, when it was clear that I was having difficulty hearing and understanding her. She had a foreign accent anyway, and continued to talk quickly even though I had to ask her to keep repeating things. The restaurant is Italian, and we ate there on the first night. The waiter/barman was very pleasant and helpful, but I could not have what I requested, because they had no salad!. They offered an alternative, but this turned out to be in a really rich sauce - just the opposite of what I wanted. My travelling companion's main course when it arrived had different ingredients from those listed on the menu. On the second night we ate at a fantastic Fish and Chip restaurant just across the road - couldn't be faulted. Overall a good hotel, but I would not eat there again.
Friendly & efficient staff. Breakfast first class. Room spacious & clean.
One Night Stay
This was my first stay at this hotel and I was pleasantly suprised.
I chose it as it was in a perfect location for my needs. The staff were all very friendly and helpful. The room was on the small side but for a one night stay was adequate. It was very clean and had all of the facilities you could need. The food in the restaurant was lovely and reasonably priced. I would definitely stay there again.
Very friendly staff.
Good quality room - standard modern decor. Wireless was not really usable though.
Hotel was cheap, clean, comfortable with amazing friendly staff.
Would definitely recommend it.
friendly and welcoming
Was a great hotel, Monika was very helpful and was friendly throughout our stay, the food was really nice, overall the hotel had a very warm and friendly atmosphere, we would stay again for sure
I only have a couple of details that I though would be a good idea as I had to wash my hair with soap as there was no shampoo or conditioner, also I had to use tissue to clean my make up off of my face as there wasno flannel.
Otherwise I can't fault the room or service at all.
the room was extremely small if 2 people had been staying it would have been difficult.
the breakfast was excellent, however, the main evening meal was just ok. staff were very friendly with good customer service