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Reviews - Heron House Bed & Breakfast

3

Canon Pyon Road Portway, Burghill, Hereford, HR4 8NG

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (7)

86% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • A Lloyd

  • July 2016

disappointed

As the saying goes: you get what you pay for.

The room was in need of updating, it was in need of s good clean. 10/10 for the bsthroom. Maybe this plsce is being drsgged into the 21st century. Stale white toast and a sausage that was cooked in the microwave made for a awful experience with the cooked breakfast, added to which the milk in the bedroom was off.

Response from hotel

“In reply to Miss Lloyd's review comments we would like to make the following observations.

Miss Lloyd needs to be sure of her facts regarding cooking. Sausages are always grilled - as are all our breakfast ingredients - we never microwave sausages. All rooms are cleaned immediately before occupation and milk dates are checked.

Although Miss Lloyd made critical remarks we have plenty of guests who enjoy staying with us. A few very

recent extracts from our Visitors Book make that point e.g. ... "lovely stay" ... "a lovely tranquil stay" .... "would come again" .... "will recommend" ... great breakfasts" ... "will be back in October". We currently have a guest on his third stay in seven months. Clearly we have plenty of happy guests.”

Regards

R Huckle

  • j soo

  • May 2016

Heron House Bed & Breakfast

A very relaxing stay.

Nice and quiet.

  • Biju P

  • April 2016

Nice picturesque location and Value for money

Very friendly.

  • charlotte s

  • December 2015

nice little place

- Bit difficult to find and some directions on the web site would be a good idea.

+ Large twin bedded room. Warm and comfortable.

- Only had small sachets of UHT milk :(

+ large bath room and hot shower

over all this was the cheapest B&B I could find and was good value.

Response from hotel

Thank you for your comments. I note you had difficulty finding us, however if you look on Laterooms location page there are details of how we can be located. If this is not enough there is a map and description on our own website which is very clear.

Also we note you did not feel the small pots of milk were enough. If you had used all we provided you could have had plenty more. Additionally if requested, fresh milk in a jug, can be given to you.

  • D Graham

  • November 2014

Very peaceful & friendly B&B

Really good breakfast.

Friendly couple that run the place. Warm, comfortable, great shower... and a bargain price!

  • K Wride

  • August 2014

Hotel very homely and comfortable.

Good value for money with friendly hosts.

  • anne p

  • August 2014

A pleasant place to stay.

I loved hearing the piano being played beautifully by the owner as I came down for breakfast.