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81% would recommend it to a friend
Great old style hotel
We were impressed at the appearance and oppulance of the building especially for the amount we paid.
The reception staff were helpful and cheerful and the room was very spacious. The room was what i would call clean but my wife was not all that impressed. The one thing that let it down was the attention to detail in the dining room at breakfast. We waited for someone to come to greet us although the room was not crowded. There was only 1 table set up and that was set for 6 which we were given. People who came in later had to take the spare cutlery from our table and set their own table. We went for fruit juice and had to ask for glasses. When we went for the cooked breakfast we had to ask for the food to be replenished as nearly all of the dishes were empty. We were disappointed that the tea/coffee was from flasks and we were not offered freshly made drinks and along with this we were not offered toast. The low mark for quality of food / customer service is a reflection of our experience at breakfast. I would however stay here again.
Luxury Room????? You would get a cleaner, nicer room at Etap
Shortly after arriving at the hotel, we went up to our room (supposedly a superior top floor room) the first impressions were good, the room looked nice.
But upon looking around and being in the room for 5 mins we noticed a very peculiar stain on the room and beams, to be honest it looked like dried blood among other stains also. Then we get to the bathroom, again it looked nice, then I caught my toe on the floor, I looked down to see the tiles were cracked from one side of the room. Right to the other side. The seal on the shower was dirty, tatty and falling off. Other than this there were marks on the pillows, a bed side table which was about as stable as trying to walk on water. We went down to complain about these issues as well as the fact that the bed was not kingsize as advertised but a small double, to which the reception was aware of and question the information from their own website. We then decided we would like a refund, at which point the manager decided he would, but not directly, which meant we had no where to stay and no money to book another room elsewhere, which meant we headed home and ended our romantic getaway before it even began. He offered to ring the police if I wanted the refund any other way and was generally quite rude and UN caring. He repeatedly lied and when he was caught out he would just go silent and look away. Overall this is by fat the worst hotel experience I have ever had and we will be notifying the due governing body regarding the breach in the sale of goods act with our findings. Do not stay here.......do not stay here..............do not stay here......
Wolf in sheep' clothing
The outside of this hotel requires upkeep.
Inside the hotel, at first look, it is relatively grand. Look closer though and your seemingly grand room suddenly transforms into a rather shabbier affair. The quality of fixtures and fittings is questionable and the paintwork rough. In short it was the hotel equivalent of a gig blagger/ligger that gets front row seats for free.
One of our favourites
We had our wedding reception at Great Victoria 4 year ago and were really impressed by the staff and the service we received.
The hotel itself is beautiful. We especially like how each room has been designed differently in a boutique hotel fashion with very wide corridors giving a homely feel with lovely furniture placed throughout. The bathroom was very large with a free standing bath and large diameter shower head. Breakfast was very nice. We have been back twice since getting married even though we live 6 miles down the road and have never been disappointed.
My favourite hotel in England.
Beautifully designed. Elegance and luxury at affordable prices. Lovely rooms. Good service. A reason to go to Bradford if you needed one.
Excellent Food, slow service!
Given the wrong room key on arrrival, had to go back to reception for the correct one.
Radiator not working on first night, but working second night?. Bathroom window did not close, could see daylight leaving a draught. Telephone not working, reported twice, not corrected. Slow room service, milk missing from tray, had to go and get it ourselves as no one to assist. Excellent bar food and restaurant. Seems to be no sense of urgency. No uniforms either, not professional. On check out we had been charged for breakfast that we didn't have. Receptionist struggling as new, did not receive help as senior staff were having a meeting.
I hadn't stayed at this hotel before, but I would certainly return.
The room was okay (a little bland - too much white), however the staff were extremely polite and courteous, which really made it for me. I enjoyed the food in the bar, but didn't try out the restaurant.
Great room, great hotel, great food but very noisy at night
Really pleased with the hotel after only paying £55 bb booking 2 nights before my stay.
Hotel is a beautiful, victorian hotel. Modernised sympathetically so is elegant but clean and luxurious. Stayed for dinner which was also lovely though the restaurant was very quiet, probably to be expected on a Thursday. My only complaint was that the room,whilst extremely lovely (four poster, free standing bath in the room) was very light during the night as it overlooks a bus station and there were no black out blinds. Also, it was noisy. The noise from outside coupled with the wind howling down the chimney (the weather obviously not their fault) meant I hardly slept. That said, still enjoyed my stay and will stay again. I'll maybe ask for a room the other side of the hotel!
Great value stay
Booked the night before I travelled.
Don't normally stay in Bradford but would definately use this hotel again. Room was a bit sparsely decorated but had everything you needed. Great central location. Excellent value for money.
Comfortable and clearn
Good rooms, stylish and modern