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81% would recommend it to a friend
Great Customer Service
From the moment we arrived the staff were extremely pleasant and helpful, making our stay a really good one.
Do not judge a book by its cover
The hotel exterior looks great but the hotel inside is a great disappointment.
I had booked a room to celebrate our 10th wedding anniversary on 12th September and took my wife and my 2 year led son to stay one night. We had booked a double room; instead we were put in room 209 which was in fact a twin room. The carpets were stained; curtains and net were as old as the building itself. Breakfast was just the basis and hardly was topped up. We had to ask for scrambled eggs numerous times before they were topped up. The lift was still a work in progress and climbing stairs with luggage is quite a challenge. The hotel also charged $15 extra for a cot. I think charging for a cot is ridiculous. Most hotels provide cots for free provided you give them prior notice. Overall the hotel is a great let down and I will surely not be booking my stay again as they spilt our special anniversary. Please think twice before booking as there are much better hotels than this.
Lovely stay, enjoyed every minute
Spacious room and bathroom with great shower.
Food was abundant and varied. Staff were very friendly and nice. No hot chocolate at the bar in the evening though :(
Old World Charm - Large Room
Great one nighter
Large Clean Room with Huge Bath
Easy to Find @ included Parking
Impressive Old Building
I accept this hotel as a very old impressive building and therefore can't be perfect.
On the whole they do a good job and the rooms are okay except for the windows. You can't open the windows and in the heat experienced yesterday we needed to get air into the room. However without hesitation they changed my room for the second night and provided a large fan to compensate for the small opening of the window. The staff were very good. The breakfast excellent so on the whole value for money.
Very helpful. Chatty and happy. Hotel room was lovely and spotlessly clean. Good quality furniture. Bathroom was lovely. Nice fluffy towels. Enjoyed my stay. Would highly recommended it.
Breakfast very impressive.
Great location and good value for money. Not sure if there is any air conditioning so might be a bit hot in the summer.
Great Victoria Hotel
Only issue was no cold water, it ran hot in the room other than that perfect.
The staff were very helpful and cheerful. Our room was on the fourth floor and my only minor criticism would be that the lift only went to the third floor. Aside from that, the room was lovely, beautifully decorated and furnished. The bathroom was spacious and fitted out to a high standard. I'd definitely stay there again.
It was ok, at least it wasn't expensive or I might have been more critical
The room looked nothing like anything on the website.
It was ok but the bathroom had a cracked sink and damp patches all down the walls. The extractor fan didn't work and there were wires hanging out of the ceiling light in the bathroom.