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89% would recommend it to a friend
A Welcome Surprise
Had no idea what to expect, but found myself in an elegant building, greated by welcoming and helpful staff, staying in a spacious and comfortable room.
All good. Would definitely stay again. Only gripe (and I'm being picky...) wish there had been a newspaper or two kicking around
Our nice break between Ipswich and Aberdeen
Everything was fine except that (as in majority of hotels that we've stayed in!) the extractor fan in the bathroom was not working.
We enjoyed our surroundings while at Horton Grange and the staff were very pleasant and helpful. They gave the impression that they were more than willing to make our stay comfortable and for that we are particularly grateful.
Very nice hotel in quite location,
Really comfortable room.
Quiet and relaxing. Customer service outstanding. Great value for money.
Could have been better
I was in in one of the "Garden" rooms, which was within a converted outbuilding, and obviously not the best place to be at Horton Grange as you feel rather out of the way.
The layout of these rooms isn't the best; the so called lounge area is more like a reception room, and the bathroom and bedroom are acceptable but small. No wardrobes or set of drawers, just hangers on the wall and shelves for your clothing. Horton Grange itself could be quite attractive, but the decor is unoriginal and is starting to look rather tired. Customer service I would rate as fair - staff seemed uninterested and more often than not there was no-one at the reception desk. Breakfast was okay, but mid week there's a fair wait for the cooked breakfast. Over Horton Grange is okay, but could have been better.
Lovely country house hotel
This Hotel is a wonderful old house hotel.
The staff were exellant and nothing was too much trouble. The rooms are large with lots of room. The only thing that could be improved I would say would be that the bed we had in our room could do with updating and the mattress renewing.
The breakfast was wonderful and very tasty with a good selection and the eggs benedict was deliscious. I would deffinately recomend this hotel to anyone that was thinking of staying here.
Nice old fashioned hotel away from noise of A1 road