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77% would recommend it to a friend
Clean rooms, friendly staff but dated decor in public areas
Whilst the bedrooms are clean and modern, the decor in the public areas is very dated and a little shabby looking.
Friendly and helpful staff. Accommodation okay for a 1 night stay whilst working away.
Friendly staff, clean room, pretty grounds, amazing food, great value.
Excellent accommodation, great food.
Our room was spacious, quiet, comfortable and well furnished.
Dinner in the restaurant was first class and friendly, efficient service from Thierry completed a most enjoyable experience.
I have stayed at this hotel and will no doubt do so again.
I have always found this a good hotel for my business trips to the area and in general the staff are always friendly and helpful. However, on my recent stay I found the breakfast experience to be really poor. The breakfast is a cross between table service and self service buffet and seems to vary by day. The first day I found the breakfast room with not a single clean table, no staff for several minutes and lengthy waits for coffee and juice refills on the buffet, not to mention very little hot food available and no sign of a chef with any interest. The second day there was a different member of staff who was friendly and showed me to a clean table quite quickly, however this time no jug of coffee was offered, instead a single cup was poured and no return to offer more coffee. Also, the toast had been pre-toasted and left to dry under the warming lamps making it very brittle and not particularly pleasant. Such contrasts but neither showing that they have a good understanding of what customers actually need in the morning, i.e. brisk, organised and friendly service.
I needed to stay close to the hospital at short notice whilst a relative was extremely poorly.
The staff at Gipsy Hill Hotel were all very kind and supportive and made my stay as pleasant as possible in the circumstances. I hope to visit again for happier reasons.
If I knew it as a Best Western I wouldn't have stayed there
Home away from home
What a lovely break, the hotel is comfortable and welcoming and the staff are a cut above.
We were welcomed by Sue and she was absolutely lovely. We had a nice relaxing drink in-front of an open fire in the bar and relaxed in the peace and quiet. Our room was lovely, beautifully decorated with dark tasteful furniture, The food was good, we had dinner in the restaurant and breakfast was very good too. We would have loved to stay longer, looking forward to going back.
Booked for one night stayed two , every one very friendly and accommodating .
Rooms were clean and once heating turned on at radiators warm !.
We needed to go to Exeter to look at a house and wanted somewhere inexpensive to stay I found this hotel online and it looked cosy and it met my budget.we were warmly welcomed and our room was lovely everything we needed and I had the best sleep the bed was really comfortable and in the morning the staff were very helpful and friendly and the food excellent.
The only criticism I have was it seemed a bit tired and in certain areas needed updating. Would I recommend it to you and would I stay there again Yes in an instant.
This hotel was very clean, staff was really helpful and great with the children making them feel welcome.
Breakfast was really nice and our room was amazing lots of room for kids to run about, we will be booking again loved every minute.