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78% would recommend it to a friend
Good for a passing visit
Just needed a one night stay and this was in the right place.
Fight your way through an industrial estate to find the hotel, but very pleasant environment when you get there. Helpful at reception who had managed our request for a ground floor room. Bedroom very nice and the bed comfortable, but the bathroom needed an update and the cold taps on bath and basin were almost immovable.
Fish and chips in the bar was our evening meal. The fish was excellent but the chips less so. Breakfast looked good but the heat lights on the buffet needed a bit more power as the food was nowhere near hot enough. All the staff were very pleasant but more of them were needed. They all seemed to be doing several jobs. You wouldn't expect to be standing in a queue at an unattended bar on a Saturday evening.
Beautiful rooms with character and friendly, helpful staff
Rooms were very large with plenty of space to move around, with tea / coffee facility.
Comfortable bed. We had a meal on Sunday eve on which day there is a limited menu. Meal was excellent and glad we made this choice. Breakfasts are help yourself buffet style for full English - eat as much as you like. Very nicely prepared. Friendly, helpful informal staff. Will definitely go there again. Nice gardens including wildlife.
Gipsy Hill Hotel
We had to leave early in the mornings so did not get a very good idea of the catering, but what we had was acceptable ans we were allowed to dine early.
The room was tidy and had all the necessaries - not very much milk though if we had asked, I'm sure that it would have been provided. The views and gardens were pleasant. There was some noise from other hotel users but this was minimal. The hotel owner was very friendly and informative but other staff could do with more of a smile. There was some dust on the stairs on the way to the upper level but everything else was clean and tidy.
Attacked by shower curtain and pole
I don't really want to criticise any business but its difficult to complement this hotel.
I stayed in room no. 23 to be honest I can only describe the smell has a 'creosote' smell, quite fusty and wasn't really nice. The hotel looked ok but I stayed in an annex. To top it off after pulling the shower curtain open the whole thing fell on me. The reason for me doing this review was the fact I wanted to see if the receptionist asked how my stay was but they didn't.
Clean rooms, friendly staff but dated decor in public areas
Whilst the bedrooms are clean and modern, the decor in the public areas is very dated and a little shabby looking.
Friendly and helpful staff. Accommodation okay for a 1 night stay whilst working away.
Friendly staff, clean room, pretty grounds, amazing food, great value.
Excellent accommodation, great food.
Our room was spacious, quiet, comfortable and well furnished.
Dinner in the restaurant was first class and friendly, efficient service from Thierry completed a most enjoyable experience.
I have stayed at this hotel and will no doubt do so again.
I have always found this a good hotel for my business trips to the area and in general the staff are always friendly and helpful. However, on my recent stay I found the breakfast experience to be really poor. The breakfast is a cross between table service and self service buffet and seems to vary by day. The first day I found the breakfast room with not a single clean table, no staff for several minutes and lengthy waits for coffee and juice refills on the buffet, not to mention very little hot food available and no sign of a chef with any interest. The second day there was a different member of staff who was friendly and showed me to a clean table quite quickly, however this time no jug of coffee was offered, instead a single cup was poured and no return to offer more coffee. Also, the toast had been pre-toasted and left to dry under the warming lamps making it very brittle and not particularly pleasant. Such contrasts but neither showing that they have a good understanding of what customers actually need in the morning, i.e. brisk, organised and friendly service.
I needed to stay close to the hospital at short notice whilst a relative was extremely poorly.
The staff at Gipsy Hill Hotel were all very kind and supportive and made my stay as pleasant as possible in the circumstances. I hope to visit again for happier reasons.
If I knew it as a Best Western I wouldn't have stayed there