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79% would recommend it to a friend
Service not as good as it has been
I've stayed here a few times - it's a lovely building, and very handy indeed for arriving in London by car - but my loyalty was tested a bit this time.
Lots of problems with service - had to wait ten minutes for someone to appear at reception when I arrived; had to wait half an hour for someone to provide the iron which was supposed to be in my room; service in the restaurant (at breakfast especially) was slow too. My booking hadn't properly been recorded (so when I rang down to ask about the iron I was greeted with "how did you get into that room?"). Cold poached eggs with breakfast as well, and they had taken so long to arrive, I didn't have time to complain. I'll probably give it one more chance, but just the one.
Favourite place to stay in London
This was our third stay at Hendon Hall, and we'll certainly be back for a fourth.
Quiet, comfortable, friendly, and easy to get to, both from the M1 and from central London via the Northern Line. The only hitch was at breakfast, where both the coffee and the scrambled eggs arrived lukewarm. But everything else was what you'd expect from a hotel as good as this.
Was great apart from a terrible breakfast which was very expensive with very poor/slow service.
This was a very mixed experience - the hotel itself was lovely and clean (although the beds almost too soft) and the staff were all very pleasant, helpful and friendly.
If that were it, I would have given this a great rating. However, we were on the 3rd floor and it was very hot and humid in our room. We had air conditioning, but that did not work. My husband went down to reception - who were helpful - and fixed it. But, it wasn't fixed. So, they sent up a fan. The next day my husband complained again and they said they would fix it while we were out (all day). We got in and no, it was not fixed. The day we checked out my husband informed them again about it being broken (flashing wrenches on the screen usually mean 'broken'). I think if they had just said it was broken and offered to move us or at least say they could not have fixed it this would have made a difference. Two other issues - travel into London. We were there for two days and while it is easy to access the hotel from the M1, it is not close to amenities and had about a 20 minute walk to the nearest pub (which was not great) for some informal food. If you are only going to stay in the hotel, this isn't a problem, but if you are not, then dining or local resources are not easily at hand. They did provide a shuttle to the Hendon Central tube station in the morning - this was a great service considering we stayed there so we could park our car but then take the tube into London. However, it was not available in the evenings (even if you knew when you would return) and we tried to get a taxi back to the hotel. This turned into a 40 minute waiting disaster. I was travelling with my elderly parents (who are spry for their late 70s but after a 12 hour day in London were a bit flagging) and we decided since we didn't know our way back to the hotel, we would get a taxi. We arranged it at the station and waited.... we went back to the stand and they said they would send a different taxi to arrive sooner... and we waited. Finally on the third complaint they found one. Not what we expected to be an issue even in suburban London. Last comment - while the staff were nice and friendly, the breakfast in the morning was so generic and industrial - the fruit looked just ever so sad, the 'potatoes' were hard little triangles you give children and the coffee/tea portions small. The toast was cold and it all seemed like corners were trying to be cut. So, building lovely, rooms clean, staff friendly - but the other issues would not make me recommend this place.
Had lovely time.
staff very polite and helpful. Room very clean. In other words really enjoyed the stay.
what a wonderful place to stay and and only a short trip to the centre of london.
the staff at hendon hall made us feel so welcome . The room was beautiful ,well laid out and comfortable. we will be returning. well done hendon hall
Have stayed before, some years ago.
Remembered how much previous visit had been enjoyed
Friendly & efficient staff, freshly cooked english breakfast very good.
Reception, bar, restaurant staff friendly, helpful & efficient.
I particularly enjoyed the English full breakfast.
Excellent Hotel, ideal for visiting London.
One of the best hotels we have stayed in.
Accommodation, food and staff first class. would definitely stay again. Lovely building, very quiet and only half an hour from the centre of London by tube. Complementary transport to local train & tube stations. Very highly recommended.
Very pleasant hotel.
Room rather nosiy (near some sort of aircon unit, but clean, comfortable and well appointed with an impressive bathroom. Excellent and very courteous shuttle service. Good breakfast. Good bar.