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84% would recommend it to a friend
We were really pleased with the quality of the hotel and it's amazing setting.
Poor staff service
Two rooms booked.
In one safe was locked and in the other safe was open but did not work. Reported to desk at 3.30 and was told it would be dealt with straight away. On returning after a meal at 10.00 pm nothing had been done. Reported again to desk staff. Was given an apology by duty manager who said ' give me five minutes and I will deal with it'. I went to the room occupied by my wife and her 80 year old mother while my son stayed in our room. I waited 45 minutes and no one arrived . I went back to reception and complained again . The manager was there as was another employee who I discovered had been sent to my room by the manager ( he did say he would do it himself) but not my wife's . He could not explain why. He asked whether I wanted it looked at but by now it was almost 11.00pm and my mother in law was asleep and I did not want her disturbed
On checking out the following morning he ignored me at the reception desk and I had to wait for another employee to serve me. We have stayed at this hotel many times under its previous owner and have always had excellent service. If this what the new owners standards of service are I don't think we will be staying in their hotels again
The hall was nothing at all to do wth the hotel.
The reception staff were less than welcoming and everything was a bother to them, we were going to a wedding and they had mixed our bookings up. We had asked to be together but we were in different buildings and had no rooms for the grooms family even though they had been booked and paid for. Wanted to send them off to another hotel at 1.30 am. Towels in the room, we'll make sure you only wash once as they are loath to give you two towels a bit of arm bending was needed at reception. The bar staff were very professional but weren't able to due their job as it was a very poorly stocked bar and had to keep apologising for not having the correct drinks though the drinks they had were expensive. Most of the dining room staff were fabulous both men and ladies at breakfast, lunch and dinner really on the ball and extremely helpful which was good because the food was very good. So apart from the dining not very accommodation which was spoiled by the reception desks attitude.
What a lovely break
The hotel was lovely and had full use of spar,gym, and swimming pool.
The food was excellent and the staff were very friendly.
The manor on the grounds is beautiful (might stay in there next time)
Not what it was!
Dining staff charming and helpful.
Room showed multiple signs of wear and tear. Locked adjoining door to adjacent room proved not to be sound proofed. All conversations were whispered. Unable to use room safe.
Lovely friendly place to stay
Clean very nice place to go.
We are definitely staying again.
Walton hall a gem of a find
Great location within the Stratford countryside, excellent service and quality of rooms were excellent , if your needing to stay in the Stratford area this is highly recommended
Room ok but you have to put your door card into room thing!! to start heating up not good in winter!
Lounge not comfortable lots of tables and chairs but nowhere to relax very disappointing also there was no information booklet in room when we asked for one they said Mecure have just taken over the hotel but you do need an information pack for dining times etc and if you rang reception it was never answered.
We would return if all these problems were resolved because of its proximity to family
We enjoyed our stay, the hotel was lovely.
Staff were polite and accommodating. Great place to visit if you're looking for complete seclusion.
Brilliant accommodation, gorgeous grounds.
If I really had to say something - the beds were uncomfortable & it was noisy with other guests but I really am nit picking there. It is a bit out of the way so you have to drive everywhere (unless you hire a bike)