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74% would recommend it to a friend
A lovely experience
We were spending the week in Torquay and decided to treat ourselves to a night at The Grand Hotel for our last night.
We booked an Executive Room and as a nice surprise our room had a sea view. Room was immaculate, bed was comfy and don't leave in the morning without trying their cooked breakfasts. The only negative would be that we did not get enough milk in our room so you could only have one cup of tea, but the rest of the experience greatly outweighs that small element.
Room was small and dated for the price, with a view of a wall
Carpets Health & Safety Risk
I checked into this hotel and after waiting for a considerable time was informed that the room key could not be found , no offer was made to move me to another room.
I was told that each time I required to enter my room I would have to go to reception for a poster with a master key would open my room. Not only was this unacceptable but also inconvenient .
Secondly the carpets on the corridors on floor 2 were in places threadbare and a danger if your were to catch your heel or toe in them and sustain a fall.
The management offered a 10% on my bill which in view of my inconvenience was an insult.
Grand at the grand
Lovely room and reception areas.
spa facilities are good. an enjoyable stay thankyou.
A very pleasant and quiet room out the back, good receptionist..
Fantastic canot wait to go back
great hotel lovely staff
Fantastic location and facilities. Good room service.
Nice pool and sauna. Free to guests. Only downside was the room was incredibly hot even with the fan on all night. This was because we had a inland room of which opening the window did not allow and cool air in because it was metres from the hotel walls. Really really hot. Clean room and very comfy bed and tea and coffee facilities.
Poor breakfast in what I would expect great things from a top hotel
Breakfast was vey poor, raw sausages, dry fried egg and really poor service and it was quiet.
The food was so bad that on our 2 night stay, the 2nd morning we walked over the road opposite to the Grand Hotel in Torquay for a better breakfast. Also, the jacuzzi and the pool area was really smelly,and we wa told this was due to "spray tans"