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Reviews - Grand Hotel

4AA Assessed Hotel Ratings explained
Seafront,Torbay Road, Torquay, TQ2 6NT
The 4 star, Grand Hotel occupies pride of place on the Torbay seafront, commanding majestic views over the bay and out to sea. Since being purchased by the Richardson Group in 2001, it has undergone a sympathetic restoration that has exposed its magnificent Victorian and Art Deco architectural characteristics. Whatever the weather, the comfort and luxury of the Grand has something to offer everyone. For the more active, there is the Grand Leisure Suite with its 15m swimming pool, jacuzzi, sauna and sun shower as well as a multi-gym.
In the summer, there's the pleasure of an outdoor pool, complete with fountain, children's area and plenty of space in which to soak up the sun's rays from the comfort of a sun lounger.With friendly and welcoming staff Its the perfect place for families and those wishing to relax in the leisure club or beauty salon.
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Overall score Guest rating scores since September 2012 Customer recommendation
Guest Reviews Based on 45 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
88% recommended this accommodation to a friend 89% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Bar service very poor
The gentleman in charge of the bar(Italian I think) has a serious attitude problem. He was adamant that I could not be served at the bar but that I should wait on the waitress service. And wait I did.......and wait.........and wait. This was bad enough but then other customers started to get served at the bar by the aforementioned gentleman. I was also charged twice for the same item from the bar when checking out.

Reviewed by
Duncan B

From Scotland
Who stayed in October 2012

Couple

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  • Family friendly

Enjoyed my stay.
Excellent location on seafront - lovely view from the comfortable bar lounge at night.

Reviewed by
A Simpson

From Birmingham, England
Who stayed in October 2012

Travelling alone

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  • Family friendly

Could be grander !
The indoor facilities were closed for refurbishment. This was the main reason i booked this hotel, apparently we could of used leisure facilites elsewhere but were not told this when we checked in. Food was very good on the whole. We did feel a bit hastled by staff when sitting in the lounge, they constantly prowled and asked if you wanted more drinks as soon as you finished one.

Reviewed by
S Clarke

From Dorchester, England
Who stayed in September 2012

Couple

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Sunday Night Stay
Have stayed at the hotel many times and probably one of the more disappointing of stays. Arrived to be advised indoor pool out of action for renovation - think that should have been high lighted at point of booking. Very busy night so service was very slow in the bar. Ordered a bar meal for 2 and 10 minute difference in them being served. So my meal was cold when my partners had arrived. Breakfast tables were so close together that it was uncomfortable to eat or have a conversation.

Reviewed by
R Morrish

From Wales
Who stayed in September 2012

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
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  • Quality of food
  • Family friendly

excellent stay although the inland double's shower was awful no water pressure

Reviewed by
christopher r

From England
Who stayed in September 2012

Couple

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