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82% would recommend it to a friend
A lovely experience
We were spending the week in Torquay and decided to treat ourselves to a night at The Grand Hotel for our last night.
We booked an Executive Room and as a nice surprise our room had a sea view. Room was immaculate, bed was comfy and don't leave in the morning without trying their cooked breakfasts. The only negative would be that we did not get enough milk in our room so you could only have one cup of tea, but the rest of the experience greatly outweighs that small element.
Room was small and dated for the price, with a view of a wall
Carpets Health & Safety Risk
I checked into this hotel and after waiting for a considerable time was informed that the room key could not be found , no offer was made to move me to another room.
I was told that each time I required to enter my room I would have to go to reception for a poster with a master key would open my room. Not only was this unacceptable but also inconvenient .
Secondly the carpets on the corridors on floor 2 were in places threadbare and a danger if your were to catch your heel or toe in them and sustain a fall.
The management offered a 10% on my bill which in view of my inconvenience was an insult.
Grand at the grand
Lovely room and reception areas.
spa facilities are good. an enjoyable stay thankyou.
A very pleasant and quiet room out the back, good receptionist..
Fantastic canot wait to go back