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88% would recommend it to a friend
We were made to feel extremely welcome on our arrival and the receptionist couldn't have been more helpful and friendly.
Nothing was too much trouble, including helping us with parking, storing our presents to take home in the fridge and charging my phone. We had been upgraded and the room was clean, comfortable and spacious. The only slight minus was we had a room at the front of the hotel which was a little noisy. Our dog was also made to feel welcome.
Phone and Check Before You Book
The hotel lift was out of service when we checked in and still out of service when we checked out 2 nights later.DO NOT book this hotel without checking if lift is now working if any member of your party has mobility problems or is a wheel chair user.
Apparently there have been previous complaints about the lift being out of commission from customers with mobility problems .My mother has great difficulty walking any distance so naturally with the lift not working the receptionist gave us a room on the top(4th) floor. Makes sense doesn't it ?. Several flights of stairs later we got into our room. I knew from the distress on my mums face that we couldn't stay in that room for the duration of our stay. Rang the receptionist and explained mums mobility problem asked to be moved.The same receptionist gave us a room on the first floor. It was at the back of the hotel.From the cracks in the plaster on the walls and the well worn stair carpets i guessed what was coming. The room was shabby.They'd upgraded the decor of the hotel and either forgot or hadn't got round to that room.Said room was at the back of the hotel with windows either side looking out over enormous roof top air venting systems. Just in case we got cold they'd helpfully provided us with a couple of plug in mobile electric radiators.Wardrobes with no doors but a lovely mixture of hangers., ironing board against the wall and iron shoved into the this open wardrobe system with cord delicately dropping from the shelf. No arm chairs. Joy. I looked at mum's face. Poor thing was just glad to sit down. Before we'd gone into the room mum had asked about the obvious noise coming from the rooftop vents. 'Oh they don't last long', said the receptionist who'd showed us to the room. Nearly an hour later mum couldn't stand the tandem rooftop venting sonata any longer and neither could i. Ever the dutiful daughter i rang reception and explained the situation and the fact that when i booked it never occurred to me to ring up and ask whether the hotel lift was working. New receptionist very apologetic,' i don't think that we have any spare rooms but i'll check.If not do you want your money refunded?' Before i'd even had a chance to get back onto the Laterooms site and explore. Lovely competent receptionist had found us a new room on the first floor.It would be an upgrade but she'd make sure that we weren't charged the extra because of all the trouble we'd had and the fact that we didn't know that the lift wasn't working when we booked.The extra bonus was that the room was close to the stairs.What fun, a smartly decorated &refurbished room with wardrobe that had doors and would you believe it a space for proper an ironing board and iron. My my ...NASA would be jealous. Proper static radiators not plug in ones and armchairs. Goodness me what a difference a receptionist with intelligence makes, were it not for her we definitely would have left.
As to the 'Italian' restaurant , the waitresses could do with some input on their social skills and one of the waiters obviously failed comprehension at school. Mum has a shellfish allergy.So many things on the menu had shellfish.At 83 mums not part of the 'i'll just have a pizza' generation and , having had a duck breast you could make a saddle with the night before , she very tentatively chose 'Fish Pie' . The pie was described as fish in creamy sauce topped with mashed potato. She kept worrying that that there'd be shellfish in it.While i helpfully told her not to be daft , and besides if she looked through the menu again if there was shellfish in a dish it was listed. The fish pie came. Mum started eating, just the mashed potato at first. she tried the cream sauce and bit into a prawn. As i watched her top lip getting bigger it was then that she chose to tell me that she'd changed handbags at home and her anti-histamines were in her 'other bag'. With one eye on her top lip and the other on the waiter i called him over and explained that the menu didn't mention that the sauce had shellfish in it.' Well we do tell all our customers to let us know if they have any allergies '. I passed comprehension at school , i don't have a hearing impairment and he never asked if we had any special requirements . I was much more polite than i normally would have been because my daughter was visibly cringing at my 'making a fuss'. I pressed my case. 'Your fish pie has shellfish in it and unlike all your other dishes it's not listed.' say i. 'Yes, says he' it's a fish pie' You do know the difference between fish and shellfish don't you?'
It seems not but he did understand that he had a serious problem on his hands spoke to his manager and we didn't have to pay for a pie that was hardly eaten. Forgive me for being underwhelmed. I watched mum like a hawk.Fortunately as soon as she bit into the prawn she spat it out so we just had a swollen top lip to deal with but it could have been so much worse.
Awful room decoration
Staff friendly, room shabby and overpriced
Staff very friendly, hotel generally seemed ok but our room was shabby and small.
Things were very worn and the decor left a lot to be desired. Our room (123) was overlooking the road and over a glass roof which had broken beer glasses etc on it. The double bed touched the side wall, bay window so you could only get in bed the one way. The lighting in the room was very poor, the main light was in the corridor of the room near the bathroom.Road noise was high due to the window being single glazed. Ok as a base for races and staying in Jesmond, not far from Newcastle, but at £50 per night,without breakfast , not worth it (and we re not posh or complainers). Staff very friendly on front desk and Osborne bar attached to the hotel good.
Staff go above and beyond.
We had booked a standerd room and were swiftly checked in by a cheery young girl, given our keys and sent up to our room.
The lift is not working in the hotel so be prepared to walk up a few flights of stairs. The way the room numbers are laid out is a little confusing but there are plenty of signs so you do not get lost. The hotel itself is going under refurbishment and you can definatly see where this starts and stops. Our room was one of the few that hadn't been done, nevertheless we had a look around and eveything was clean and as it should be. My partner had noticed the the wooden panelling around the bath had gone rotten and was expanding. I telephoned reception and asked if we could be moved rooms or if I could pay for an upgrade as this was part of a belated Christmas present. The cheery young women from reception appeared in an instant (she also checked what we had spotted and repeatly apologised, I felt quite bad!) and showed us to our new room - no less in the new part and had given us a free upgrade. When the room she had given us was made up of twins she rushed off and got another set of room keys to ensure we had the double we had booked. The room we stayed in itself was beautiful, light, and airy - not to mention the enormous bed. Bathroom was lovely - spotless I may add. Our stay at the New Northumbria was nothing short of fantastic, everything is kept immaculate and the staff are in a league of their own - I cannot praise them highly enough. Without a shadow of a doubt I would stay here again.
Clean, good facilities, friendly service and good value for money.
I have stayed here on business on several occasions, before this I'd stayed in other hotels in the same area but hadn't settled on an accommodation that I was happy with for less than £50 per night.
However, once I stayed here I decided to make this my regular hotel whenever in the area. The hotel rooms (standard double or twin) have everything I need, are of good quality and are very clean. The staff are welcoming and helpful. The only downside I can think of is that there is a bar underneath the hotel, which can be audible in the rooms, but only a moderate noise can be heard - it hasn't affected my sleep. I was delighted on this occasion to be given a complimentary upgrade to a superior room, I have no idea why but didn't stop to ask. The superior room was spacious and very pleasant indeed. I'll be returning frequently and hoping for a free upgrade again!
Friday night fly through
Very welcoming at desk.
Room numbering a mystery so took a while to find our room.
Nice and clean but, like a lot of hotels a bit warm. The bed - comfortable - yes but every sleeping movement of your partner was amplified throughout.
We only stayed for one night but were made to feel amazingly welcome in the hotel.
Room was cosy, quiet (even though the hotel is on a busy road) and brilliant shower. Will definitely stay again when visiting friends in the area.
New Northumbria Hotel experience
Have been the third time within two months.
Not what we expected
Hotel looked lovely on website...we booked a superior room with breakfast included.
Room was small with little storage space and was not superior in my opinion. As the receptionist at check in had not told us what time breakfast was at and there was no info in our room, we asked the maid who woke us up before 9am. She told us 10am so we got ready at a leisurely pace and headed down at 9.50 to find all breakfast items in process of being cleared away and we were told that it ended at 9.30. When we protested that we were told 10am the girl told us that she would get something cooked for us , which she did and it was ok but not great. We skipped breakfast the next day in favour of a lie in and put our "do not disturb"sign on the door...however the maid came in anyway and woke us up. ON our last night we were woken up at 3am by loud vulgar drunk people who ran down our corridor and even banged on our door..this went on for at least one hour..it was disgraceful and i am sure that the night staff heard this but did nothing. As we checked out we heard another guest mention it to reception as we also did. We have previously stayed at a premier inn and found it much superior. We will not return .