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93% would recommend it to a friend
Lovely people very accommodating late arriving and had room service - brilliant.
Due to amount of peopele staying (5 people including kids) we have been givrn very beautiful and clean bungalow.
Quiet at night, no one passing your room door.
On arrival I was greeted by a friendly chap, who went above and beyond to explain our stay.
Pleasantly shocked can only describe how we felt when we walked into our room. Finally a hotel at an affordable cost which caters for a family of five, without having to make one child sleep on an uncomfortable pull out bed. All three of our children slept soundly on a comfortable, full size, single bed and we had a 4 poster double. Plenty of room in our apartment, good tea and coffee bar, lovely and clean. Spacious storage and a bright bathroom with shower gel supplied. Would definitely recommend and would stay again.
stayed here before going to alton towers.
It was a perfect stop over. spotlessly clean, staff all very friendly and happy, food lovely. All at an affordable price.
only spoke to staff v briefly on arrival / check in.
Friendly clear information. room v clean and comfortable . Nice sized bathroom. V good value for money. Great setting. husband loved watching the cricket from the balcony. Have friends who live close by and would certainly consider staying at the hotel again when we visit them. Up v early in the morning so again saw no one and did not see the inside of the main building. good parking.
A fantastically friendly hotel with good food at great value
We stayed here for 3 nights whilst visiting Alton towers and it was the perfect base.
The staff were incredibly friendly and helpful and made us feel very welcome from the outset. The food was fabulous (breakfast was exceptional value being £11.90 for the whole family (we have 5 in our family) for the full breakfast buffet and hot breakfast too, but did need to be booked the night before). It was also great to find a hotel where the 5 of us could stay in one room. It was basic but warm, comfortable and ample tea, coffee & biscuits. It was great snuggling up to watch TV together after a long day at the theme park and big meal in the hotel restaurant. I thoroughly recommend this hotel and will book again the next time we venture to Alton towers.
This hotel double charges ! ! !
We booked a room at this hotel as an advanced booking which required advanced payment.
The payment was processed during the booking. Upon check-in (a week later) the receptionist insisted no payment had been taken and payment was still required. I was required to allow the hotel to swipe my card for (another) payment. When I contacted my bank they confirmed 2 payments had been taken by the hotel. I told this to the hotel and was very rudely told it was impossible. I was forced to report this to my banks fraud team to deal with the matter as the hotel were adiment they only took a single payment. Eventually I spoke to the hotel owner who then stated 'he would refund the second payment as a gesture of goodwill'. I said this was not a goodwill guesture, but simply a refund of the overcharged amount. I was dismissed and told again it was a goodwill guesture.
I would advise any guests to take proof of payment to the hotel for check-in or be prepared to be double charged.
Other than that the hotel was ok.
Good all round with a great breakfast
Tollgate Hotel and Leisure
Fantastic stay in lodge with my family.
Suited us perfectly and we will definitely return.