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Reviews - Tollgate Hotel and Leisure

3Self Classified Small Hotel Ratings explained
Ripon Road , Stoke-on-Trent, ST3 3BS
Take the ten minute drive from Stoke on Trent's City Centre to the Tollgate at Blurton and you could be in for a surprise. During the 32 years since the Tollgate first opened its doors as a squash club, a great deal of work has gone into developing a leisure and hotel complex that its owners justifiably claim as having a range of facilities that are unique in North Staffordshire.

The excellent customer service and individual attention clients receive from staff is a major benefit for our hotel guests; don't just take our word for it - check our 'Hotel Reviews' here on LateRooms.com!

The Tollgate offers a wealth of health & fitness facilities free of charge* to hotel guests including gym, squash, snooker, steam rooms, gents sauna, spinning, step, aerobics, sunbeds, hair salon etc. Privately owned by the Oldfield family, who originate from the North Staffordshire area, Tollgate Hotel and Leisure has built a reputation for service and in addition to its popularity with members, is used by many local companies as well as the Staffordshire Police and Fire Services. Several major national businesses, such as Barclays Bank, hold corporate events and memberships at the Tollgate.

We are situated less than two miles,and as such are one of the closest hotels to, the area's newest attraction Trentham Awakes. This features a retail village, the UK's largest indoor and outdoor garden centre and the now famous Monkey Forest. Alton Towers is also only a short drive away and we are an ideal base for discovering the Wedgwood visitor centre (one and a half miles away) and the many other world-famous pottery factories and visitor centres.

TOLLGATE HOTEL & LEISURE OPERATES AN ENTIRELY NON-SMOKING POLICY.

*A small fee is payable for squash, snooker and sunbeds.
Picture of Tollgate Hotel and Leisure, Stoke-on-Trent at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since September 2012 Customer recommendation
Guest Reviews Based on 74 reviews
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  • Family friendly
88% recommended this accommodation to a friend 89% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
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  • Quality of food
  • Family friendly

excellent accomodation
the hotel provides excellent facilities with good food and very friendly staff

Reviewed by
D Martin

From Doncaster, UK
Who stayed in August 2014

Couple

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I have already left a review for this hotel, so I don't know what happened to it.
This is a good not-many-frills hotel and the staff are extremely friendly and helpful. My room was on the ground floor and I could park right outside the door which was great - usually with a budget type hotel I am stuck at the top of the building with umpteen stairs and corridors to negotiate with heavy luggage.
My room was large with a beautifully clean and comfy bed, lovely squashy pillows (most important!) and a decent flat screen TV which was not stuck high up on the wall for once, which results in one having to be a contortionist to watch it. The bathroom was absolutely huge, but I discovered afterwards I was in a designated disabled room so that explains that - it was meant to accommodate a wheelchair. But it was nice to have so much room. There was both a shower and a bath and the water was hot. (Again most welcome and quite a novelty in most hotels). A mat on the cold bathroom floor would have been nice.
The hotel operates an 'eco' policy where if you need fresh towels, you leave the used ones in the bath. Commendable if staying more than one night. The towels were a little thin I thought.
Although I call this a 'budget ' hotel I don't mean this in a bad way. It was very good for the price I paid. They also have a restaurant and bar which I did not use as I arrived late. I believe there are sports facilities nearby.
The best points for me were: very friendly & helpful staff, convenient parking and a comfortable, quiet and sound night's sleep. Oh and tons of hot water.
I would far rather stay at a hotel like this, than one where you pay a premium for a chocolate on your pillow and a bathrobe, yet the staff look down their noses at you and you invariably get what seems to be the worst and most inaccessible room in the place.

Reviewed by
Lynsey A

From Honiton, UK
Who stayed in August 2014

Travelling alone

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recommended
lovely room and really nice staff on duty excellent customer service will definately go again.

Reviewed by
s clayton

From Crawley, UK
Who stayed in August 2014

Couple

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Excellent
Clean business like hotel. Perfect for families looking for an overnight stay for Alton Towers.

Reviewed by
suhale v

From Bristol, UK
Who stayed in August 2014

Family with young children

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Great hotel would stay again

Reviewed by
kerry westgarth

From Newcastle upon Tyne, UK
Who stayed in July 2014

Family with young children

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lovely
lovely place, room clean staff really friendly

Reviewed by
JULIA J

From Buckley, UK
Who stayed in July 2014

Family with teenage children

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Great hotel
We stayed on a trip to Alton towers. The price was very reasonable and the food was lovely.

Reviewed by
V Neil

From UK
Who stayed in July 2014

Couple

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A very friendly hotel
staff are always happy to help and are extremley friendly made you feel at ease.
Good leisure facilities on site which helped as i excercise a lot when i am at home.
Even better is the gym and classes are free when staying at the hotel!
Food is good quality local ingredients and the chef was willing to cook meals to your liking and add your requirements that were not set on the menu.

Reviewed by
Nikki Turner

From , UK
Who stayed in July 2014

Travelling alone

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A very family friendly environment
Although we stayed for one night, the accommodation was very suitable for family especially with young children. Often you worry about room temperature, health and safety aspects when travelling with children. But at tollgate the facilities were excellent and a warm reception upon arrival

Reviewed by
a rahman

From Romford, UK
Who stayed in July 2014

Family with young children

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Good price

Reviewed by
Jonathan H

From Milton Keynes, UK
Who stayed in July 2014

Family with teenage children

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Reviews can only be left by customers of LateRooms who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting.

All reviews posted are the opinions of people who have stayed at this accommodation, not of LateRooms.com. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.

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