Reviews - Tollgate Hotel and Leisure


Ripon Road, Stoke-on-Trent, ST3 3BS

Price From 267.15 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (64)

89% would recommend it to a friend


Customer service


Food quality

Room quality


  • Ashley P

  • August 2013

Spacious room, good facilities

The family room was very spacious and had all the facilities you would expect.

The bathroom was a little dated but functional for a shot stay

Staff were friendly and approachable

  • Jacqueline Johnson

  • August 2013

O\ur Tollgate Experience.

On arrival we found a very courteous and helpful young man at the reception desk.

Our room was extremely comfortable and at a good temperature and there was enough space for a 4- and 5-year -old to run about and play. Our 11-year -old granddaughter was very impressed with the hospitality tray and the toiletries in the bathroom which had plenty of hot water at good pressure.. We all slept well between pristine white sheets in an exceptionally clean environment after a very reasonably priced meal of substantial servings of a variety of good quality food in the bar/restaurant. The variety, quality and generous helpings were also reflected in the breakfast next morning which, unbelievably, cost just under £10 in total for two full English and whatever the three children wanted. As our stay was for one night only as we were just passing through, we didn't have the opportunity to enjoy the many leisure facilities on offer, but our room had an excellent view of the sports' field and we were able to park our car immediately outside. We were checked out well-rested and well-fed by another courteous young man on the reception desk. We would respectfully offer two constructive comments: some of the furniture and décor looked a little 'tired' and there were only 2 spare pillows in the room designed for 5 people. However, all in all a very enjoyable experience!

  • Phillip T

  • August 2013

Handy for alton towers

Stayed here for one night while visiting alton towers.

Accommodation was good for a family of 5, a number most hotels seem to struggle to cope with.

  • Jackie P

  • August 2013

Excellent Stay in the Lodge

We stayed in the Lodge which is a 3 bedroom bungalow, one en-suite.

It has a kitchen, lounge, family bathroom and a small fenced garden. It was spacious and had everything you needed for a short stay. For families, particularly with young children, it is perfect. For a small additional cost you can also get a full English breakfast at the hotel. So you have all the facilities of a hotel with the space and flexibility of self catering.