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68% would recommend it to a friend
Room size good if strangely furnished and laid out.
Bathroom small and would be greatly improved by walk-in shower instead of shower over bath. Staff friendly and welcoming. Usual buffet breakfast but not a bad version.
Great place to stay :).
De Vere Ricoh Arena
Room was beautiful and staff were very helpful
Poor standards,more effort required to make this Hotel what you advertise it as being
Poor cleanliness,microwave was disgusting ,old food deposits left inside, the.top appeared never to have been cleaned,cigarette ash on window sill, crayon scribble on window sill,wooden bath floor supports thick with dust.
Dirty throw on bottom of the bed. Bath had no screen for privacy from grand children,water outlet on Bath was loose and came off, bath plug was very difficult to release.4 people ,room had 1 glass.Woken up 3 times during the night,due to emergency tanoy,so a very very poor nights sleep.Breakfast food was good ,nice selection ,coffee was dreadful,thank good for Costa,Tea sent back due to being warm and not hot ., breakfast staff very polite and helpful. Car parking and distance to hotel entrance shows lack of respect for people like myself with a disability. The Hotel should have been a pleasure for us to visit, the lack of care and attention to detail in rooms is despicable.This was supposed to be a Luxury Hotel and we paid the price for Luxury.what we got was Blackpool bed and breakfast.Finally even though booked 3 rooms and paid for them, you insisted in sending correspondence to my son in law,even this review would not allow me to use my name.
Overnight stay in Coventry
The accommodation was very good, but I was surprised that the sliding french doors were kept locked.
Customer service was very good, but considering the cost of £130 a night, the food was of a poor quality.
4 * fold out bed !
I was allocated a disabled facility bedroom a short bus ride from reception.....the walk was almost the length of the football pitch which wasn't welcome and I'd hate to have tried it if I wasn't as able as I am.
The room comprised a disabled facility walk in wet room which was huge but simple things like no shelf in the shower for soap or shampoo, and no decent size basin. Next to the WC there was a tiny hand basin with no plug so for old blokes like me who still wet shave this was near impossible as I had to run the water constantly and the mirror was not above the handbasin it was 1.5 metres to the right . . Worst of all, this wasn't a proper bedroom....it faced onto the pitch and must be an entertainment suite because the bed folded down out of the wall, it was like the put-u-up bed my Nan used to have, and equally as uncomfortable. For a 4* hotel this was a poor standard and I was disappointed that I was not informed at either time of booking or check in that I was to be in such a poor standard of room.......would De Vere like to comment as they didn't seem too interested when I checked out?
Lovely hotel brilliant staff fab room what more could you want
On booking the room I left a comment saying that it was for my partners birthday shortly after booking approx an hour I got a call from the hotel advising they have upgraded the room free of charge and hope this would make his birthday a bit more special.
App on arrive we parked there were spot of cars as it was a match day so the stadium was packed. Check in was easy breezy and the ladies at the front desk were lovely we went up to the room upon entering we both were just taken back it was a lovely cosy room with a big very comfortable bed, tea and coffe making facilities and in room climate control the bathroom was spotless and I treadted myself to a lovey relaxing bath. The room service menu looked fantastic although we didn't order anything had a fab nights sleep although house keeping were a little eager in the morning I have absolutely nothing bad to say staff went above and beyond to make it a nice stay for us
My room was a storage room.
Wardrobe full of tables etc. No where to put any clothes
Second bed smelt and I was, without any warning, charged an extra £30 for for it..It was uncomfotable too.
Felt let down
Because there was a game during our stay they upgraded us, but we had to pay.
the bed was brilliant, shame there were two different types of mattress, hard and soft. the iron and ironing board were missing and it took 45 mins to find one. other than these little things the stay was brilliant, if you can address these small but important matters this would have been a memorable stay for the right reasons...
The quality of the check in was awful which made me decide mot to eat/stay very long.
....I arrived, I waited, 3 people chatted to themselves without acknowledging me, then after I was about to reconsider my stay, I was "talked to" by someone who couldnt smile or make eye contact.
I was given no guidance at the lift, the three people watched me struggle to work ourt you had to use your room card to actually call the lift.
Otherwise things were compliant and reasonable, clean enough, warm enough, all the requirements of a room (apart from 2 plugs didnt work.)
My whole expereince was that is felt like a place that was going down hill and with a little staff training it could have been a place I use regulalry as the actual accomodation was alright I suppose.