Reviews - BEST WESTERN Valley Hotel


Ironbridge, Telford, TF8 7DW

Price From 174.09 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (6)

83% would recommend it to a friend


Customer service

Food quality

Room quality


  • Norman Hickson

  • November 2015

First Time, Will Come Back!

Very helpful and friendly staff.

Carried bags up to attic room. Well appointed, lovely room but a lot of stairs. Restaurant very good standard to be commended in every way. Interior décor, a little uninspiring. Lovely parkland adjoining along riverbank. Will defiantly stay again. Thank you.

  • Charles Detheridge

  • November 2015

Most enjoyable experience

Without satnav I would have had problems finding this hotel,which would have been a pity.

I was immediately made to feel welcome, the receptionist was extremely helpful, the lounge/lobby was a welcome look back to how things used to be. The room was a single as requested, comfortable and well equipped. I would comment that the shower was rather small....but I am on the large side and on a diet.

The dinner was excellent,with the roast tomato and basil soup hot, peppery and delicious. The main course was a very above-average haddock, Snow White fish, light crispy batter, the chips were large,fluffy on the inside and crisp on the outside, the peas were delicious and the size of the portion meant I could not manage a dessert. The bed was comfortable......all in all a most pleasant stay. For those with children, a 2-minute walk took you to the factory,shop and home of Merrythought Teddy Bears, and it was my bad luck that I was unable to visit this part of my childhood - and I am a 61 year old male. I happily recommend this hotel, and wish my stay had been longer.

  • Ruth Wilson

  • October 2015

Best Western Telford

I stay here most months throughout the year just for one night.

The staff are excellent, the food from the restaurant is exceptional. I am always made to feel very welcome by both Roy and Lynne who are normally on duty when I'm there. All of your staff are a credit to your hotel. I have no hesitation in reccommending Best Western Telford. Top marks all round.

  • H Harrigan

  • February 2015

Valley Hotel

The male member of staff who booked me in was brilliant.

All members of staff were polite, friendly & helpful. The room was nice & welcoming, however smelt 'fusty'. The pillows were quite hard & lumpy with the springs of the mattress digging into me. The shower wasn't very powerful neither worked all that great-not what I'd expect from Best Western. The food was very tasty & filling. The location was stunning. I booked this to cheer myself up & get some decent rest as I was on a work course. My plan didn't work. To top off the bad points, I had to ring reception at 2317 hrs enquiring about loud music. It appeared my room was above the bar. The fire alarm went off twice at approx 2200 - 2230 hrs. I was forced to get out of bed at 0720 hrs after hearing my neighbours clear their throat, urinate & then shower. Maybe I was extremely lucky but I won't be returning especially to relax & re-cooperate. Or recommend. Shame as its a lovely situated hotel with lovely staff!

  • Tony Hazell

  • August 2014

Short break

Excellent accommodation, first class food and very helpful staff.

  • Christina B

  • April 2014


What a lovely place to stay.

One word described our room - wow. Four poster bed, spacious, spotless, comfortable and beautifully decorated. The hotel is in a wonderful setting, in gardens by the River Severn in an interesting old house in a very convenent location. We had dinner at the hotel restaurant, the food was delicious with good size portions and very good service. We couldn't fault anything about our stay and would recommend this hotel to all.