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92% would recommend it to a friend
Grosvenor Pulford Hotel and Spa
although we had been given a free upgrade, I was still disappointed with the room size, can't complain about anything else though.
The facilities in the room were great even an ironing board and iron, the bed comfortable and everything spotlessly clean, information about room service could have been better when we booked in, as we weren't told that we could set up an account for the room for our evening meal, so had to pay cash. A pity the weather wasn't better as I would've liked to explore more of the grounds, which looked beautiful. Breakfast service could do with improving, the fresh orange etc hadn't been refilled and orders for tea, coffee etc could've been quicker, but staff did go out of their way to accommodate my young cousin with his poached egg and a boiled egg for another young cousin.
Excellent hotel spoiled only by a couple of points
The hotel was overall, excellent apart from the heat in the rooms making it difficult to sleep although the staff did supply a fan when requested.
The other point is that the room overlooked the car park where the door to the function room and although the guests at the weddings that were taking place weren't too noisy, the staff managed to empty bottles into a bin at regular intervals which was very loud. It may be worth when allocating rooms to enquire if the customer is attending one of the weddings or not and place them into appropriate accommodation. Your staff were very friendly and professional.
The hotel appeared to have new and old rooms in adjoining wings.
We had an old room in the original part of the building which was clean but a little dated. For the price per night I expected a higher standard so felt it was poor value for money.
High standard of room with excellent facilities
Been here twice now for our anniversary, rooms are decorated to a very high standard and clean.
The pool, sauna and steam rooms are great. Unfortunately the jacuzzi did not work this time. The food is good with a choice of menus in the bar or restaurant.
The hotel was very clean and the location was good.
Had style and elegance about it and I would definitely visit again.
Great staff and great food
Stayed for a birthday weekend for my partner with another couple.
The staff were excellent especially the waiting staff at the restaurant The food was lovely on both nights with 3 course meal first night and a Sunday carvery the second night.
Not far from Chester Zoo which was the main reason we came up but so glad we stayed here rather than the centre of Chester. Would definitely stay here again
We stayed in an executive double which had all we needed....coffee/tea facilities, iron and board, tv.
Plus lots of literature on the area. We ate in both the restaurants and used the leisure facilities (though the jaccuzzi was closed for repair). The staff were helpful and friendly at all times. There were two weddings while we were there but it didn't encroach on our experience at all. I would return to this hotel again and most definitely reccommend it. A wonderful weekend break.
Room for improvement
Our first time in a star rated hotel.
The ambience was very good. However, let down by the scaffoldings outside the window. Also, the sofa bed was quite uncomfortable even for the kids. Travelodges have much better bed and mattress in family rooms at much cheaper price. It was a huge let down. The pool and jacuzzi were very good and the garden outside the spa was excellent. Overall the stay was pleasant.
The hotel was maintained to a high standard and all of the staff were very welcoming and accommodating.
The room itself was completed to a high standard and was kept very clean. The only downside to the room was the cost to stay there for one night. However, even though this room was expensive, the quality of the bed and pillows was worth paying out a little extra money than staying elsewhere. The food was not included with our room, however, the restaurant within the hotel served food to a very high standard, and was extremely delicious.