96% would recommend it to a friend
Fabulous relaxing break
We've stayed at the Grosvenor before & were hoping for another relaxing break.
We weren't disappointed, fabulous hotel, lovely executive room & excellent service. Stepping out of the relaxation of the hotel into the city centre meant not having to use the car for our stay. Will definitely return as soon as we can!
On arrival we were informed we'd been room upgraded to a junior suite, swiftly and warmly checked in and shown to our suite.
Nothing was too much trouble for the hotel staff. The room was beautiful and spotlessly clean, and I'm a fussy traveller. Only slight blip was the rather hectic and crowded breakfast area, staff seemed rushed and there was long waits for service on two of the three days we stayed.
Having been recommended to use this hotel what a delight to see that good old fashioned customer service ,manners, and just the whole experience being directed to the well being of the customer, not only were we made to feel special but we were treated as a member of the Family ,
Well done all and we will definitely return for the Grosvenor Experience .Thank you
Real 5 * luxury
Excellent Hotel, can only think of good thins to say.
we will be back to stay again