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89% would recommend it to a friend
Good hotel,room basic but very clean, stayed three nights so some clean towels each day would have been nice instead of using damp ones from previous day
Great service as always
We have stayed at this hotel on an irregular basis over the past 3/4 years and again - the staff have surpassed themselves.
My husband arrived early in the morning as he flew to Heathrow on the overnight flight from Rhihad - and he was given access to our room at 10.30am - hours before the standard check in - which made such a difference to him. Thanks it was so kind.
Holiday Inn express Stevenage
We stayed for 2 nights, the room was superb as where the reception and bar area.
Staff are very attentive and polite. Food options in the evening are limited to pizzas( which where very nice) but the ''free breakfast'' is a bit boring. The only reason I marked down the cleanliness was due to the lower ground floor carpet being stained and worn, the rest of the hotel is spotless.
Stevenage Holiday Inn Express
Hotel friendly, access very easy, room clean & tidy, free car park opposite hotel, (with hotel voucher)
Sadly, could do better
Accommodation was fine - room was secure, clean and of adequate size.
What let the hotel down was the breakfast area. The self-service area was very small and the dining area seemed severely under-manned, with no-one in charge. Not unreasonable to expect that on a Sunday morning there will be a rush at the end of breakfast service, as people will want to have a lie-in. This led to a lengthy queue snaking across the dining area. Table clearing was slow to non-existent and so I ended up trying to eat breakfast from a coffee table in the lounge. Staff seemed ill-trained and struggling to cope. Parking was also an issue, with the Matalan car-park only being free to use between 5pm and 9am - wasn't sure what happened after 9am on Sunday morning, but didn't particularly want to get up to move the car at that time of the day.
Very good value for money.
Very good value for money.
Good value for money
Staff we're very helpful and friendly, hotel was in a great location for transport, shopping and entertainment.
Room was clean and spacious. Only complaint would be the breakfast, first day was fine as we had to be up and out early so plenty of choice but on day 2 we went down later at 9 and there was hardly any choice and no tables to sit at . Other than that my overall stay was very pleasant and would definitely stay again
Loved this hotel, staff very friendly and helpful.Room was immaculate, clean comfy bed lovely view from window.Shops minutes walk from hotel plenty of restaurants if you didn't want to eat in hotel.
Theatre just few minutes walk from hotel good bus service to airport from close by
Value for money
decent size room with large bed and sofa.
Very god for the price and in a good central location. Food in restaurant very nice
I couldn't stay for breakfast as I had to move my car due to the lack of parking.
How do they get
planning permission to build a hotel with so many
rooms and yet provide only 6 car parking spaces. The information online states 'on site parking' which
is misleading. I booked a double but got a twin room. It was exactly
what I expected and to a good standard although
the dispensers in the bathroom were hopeless
and I gave up trying to use them.