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Reviews - Comfort Inn City Centre Birmingham

2Self Classified Hotel Ratings explained
Station Street , Birmingham, B5 4DY
Conveniently located in the heart of the cosmopolitan city of Birmingham, this charming hotel is housed in a beautiful, red-bricked Victorian building just a stone’s throw from New Street Station and the famous Bullring shopping centre. With a wealth of restaurants, bars, theatres and attractions just waiting outside its front door, it is the perfect place for both leisure and business customers alike.

A historical landmark in its own right, the original building dates back to 1883 and great deal of care has been taken to ensure it still retains many of its original period features, including a marvellous pull-cage lift. However, guests can still look forward to experiencing all the contemporary amenities that one would expect from a hotel of this calibre. The Comfort Inn Birmingham prides itself on its uncompromising commitment to customer service, combining resolute efficiency with a unique personal touch.

When it comes to accommodation, the comfort and convenience of guests are the cornerstones upon which all of the rooms are composed. Each of the 40 tastefully decorated, en-suite bedrooms are well-appointed with all the amenities needed to guarantee a relaxing and stress-free stay. This includes Wi-Fi access at a fee, television, telephone, tea & coffee making facilities. Whether business or leisure, a family or a solo traveller, there are a range of room types to choose from, including Single, Double, Twin, and Triple options.

Business travellers in particular will appreciate additional conveniences like copy and fax services, as well as two on-site meeting rooms. With capacity for up to 50 delegates, these are perfect for hosting a multitude of corporate events including seminars, training sessions and conferences. What’s more the ICC is only a 15 minute walk from the hotel.

Each morning guests can look forward to starting the day with a traditional English breakfast, or if they prefer, lighter options are also available (please note no restaurant is available in the evenings). The Station Bar, located on the premises, is a great place to unwind after a long journey or a frantic day’s high-street shopping. Offering a fine selection of beers, wines, ales and light snacks, guests are free to relax and enjoy the friendly ambiance or perhaps watch a game on the large screen TV.

The city of Birmingham is renowned for its abundance of exciting attractions, whether it’s an action packed weekend, a romantic getaway or a business trip there is truly something for everyone. No account of this vibrant city would be complete without first mentioning the fantastic shopping. The Mailbox offers big brand indulgence from the likes of Harvey Nichols, Hugo Boss and Emporio Armani, whilst the Bullring, one of the UK’s largest shopping centres is perfect for favourite high-street stores such as Topshop, Apple, DKNY and of course the iconic Selfridges. And what with the colourful markets and the world-famous Jewellery Quarter, it’s a virtual shopper’s paradise. The cosmopolitan nature of Birmingham is reflected in the sheer quality and choice of its many restaurants and eateries. From Michelin Stars and stylish dishes to traditional pub lunches and tasty snacks there is something for all budgets and culinary palettes to enjoy. It’s no surprise that the nightlife in Birmingham is as thriving and energetic as the city itself. With an endless selection of exciting bars and night-clubs as well as comedy clubs, theatres and gigs, there is always something happening. Just a 15 minute walk from the hotel is the National Indoor Arena, one of the busiest large scale indoor sporting and entertainment venues in Europe. Those seeking more cultural pursuits are just as spoilt for choice. The Hippodrome, Birmingham’s flagship theatre and home to the Birmingham Royal Ballet, has everything from Opera to musicals. There’s also the Alexandria, an exquisite Edwardian auditorium offering a rich mix of drama, comedy and concerts, and the Repertory Theatre renowned for its original plays and family friendly entertainment. For art lovers, Birmingham Museum and Art Gallery has the largest collection of Pre-Raphaelites in the world. The Ikon is one of Europe's leading contemporary art galleries. And the Barber Institute of Fine Arts has a balance between old and new.

Further afield, the NEC, the UK’s largest exhibition centre is only a 20 minute drive from the hotel. This venue is host to over 160 exhibitions and 2.5 million visitors each year. Birmingham Botanical Gardens, less than a 10 minute drive away, offer 15 acres of beautiful gardens and glasshouses where visitors are free to enjoy the serene tranquillity of nature. Why not treat the whole family with a visit to Cadbury World chocolate factory, Drayton Manor Theme Park or perhaps the educational fun of Thinktank, an interactive science museum.

Please note, Breakfast price shown at time of booking is special non-refundable rate and cannot be cancelled.

Please note, if you intend to pay for your reservation by cash a £50 deposit will be taken at the time of arrival. The hotel reserves the right to bill guests for any refurbishment work necessary should damage be caused during your stay."

if card is declined on day of arrival the reservation will be cancelled after 2pm.

public car park - new street ncp st judes passage.
Picture of Comfort Inn City Centre Birmingham , Birmingham at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since March 2013 Customer recommendation
Guest Reviews Based on 189 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
67% recommended this accommodation to a friend 73% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Whenever I have a morning meeting in Birmingham it is usually cheaper and less stressful to get the train the night before and have a restful stay rather than the stress and expense of peak rush hour. The Comfort Inn is very close to New Street station and has excellent places to eat nearby. It is not the prettiest part of the city and the neighbouring street pretty shabby but the Comfort Inn itself has period charm.

Reviewed by
Tom Rigby

From Warrington, UK
Who stayed in February 2015

Travelling alone

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Comfort Inn City Centre Birmingham
The hotel wanted a 50 pound deposit when i was paying by cash. which seemed weird so in total my 70 pounds room costed me 110 pounds. The room was ok but they seemed to have tea stains on the wall and the t.v could not pick up bbc one and bbc two which was annoying we asked at the desk they just said re tune the tv your self.

Reviewed by
Nathan Duffy

From Birmingham, UK
Who stayed in February 2015

Couple

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Best sleep ever
Was so quiet compared to other hotels I've stayed friendly staff and very helpful bed was soooo comfy :-.

Reviewed by
kerry v

From UK
Who stayed in February 2015

Travelling alone

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Simplistic good value hotel room
The room was ok not big on comfort, but it was clean and for what I wanted good value for money. I would use again when having my next night out in Birmingham.

Reviewed by
Carl R

From Coventry, UK
Who stayed in February 2015

Travelling alone

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Great value. Great location
Right in the centre of Birmingham. Perfect for someone new to the city. Just a stone's throw from the station. Although the hotel is not new, the room was newly painted and fitted out. Everything was spotless and all needs catered for. Breakfast was promptly served and perfectly cooked. A really positive experience.

Reviewed by
Ruth D

From High Wycombe, UK
Who stayed in February 2015

Travelling alone

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3 night stay at Comfort Inn Birmingham
Hotel was in a very convenient location. The breakfast was well cooked and plentiful. The room perhaps needed a little bit of refurbishment, but this is ongoing in the hotel. It was lovely and warm and clean. The beds were comfortable - the only omission was a chair. Altogether, it was a very good stay and we would book it again if going to Birmingham.

Reviewed by
J Boulton

From UK
Who stayed in January 2015

Couple

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Comfort Inn City Centre Birmingham
Room was comfortable and clean. Was not as the photos on the website depicted. On our arrival back at the hotel following an evening out ourselves and some other guests were left outside for over 10 minutes despite pressing the buzzer multiple times and a 24hr reception desk having been advertised. In the end we had to call the hotel in order to gain entrance. The staff member who opened the door for us appeared disgruntled at being disturbed, did not offer an apology for the delay/inconvenience or thank us for our patience. We didn't eat in the hotel so I can't comment of the food.

Reviewed by
J Farndon

From Rugby, UK
Who stayed in January 2015

Couple

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bad service.
I booked the hotel via laterooms.com. I put a time when I would be arriving. When I arrived, I was waiting over 20 minutes to gain access to the hotel. When I managed to get in, I found out the hotel had messed my booking up. When I managed to sort that out, I went to my room. The following morning, (early) men started work right outside my room door (which I was not told would be going on beforehand). The same thing happened the following morning, I left that morning, as I left my room, the guys told me, "I was told u had checked out". Why they were told that I do not know.

Reviewed by
p miah

From UK
Who stayed in January 2015

Couple

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Pleasantly Surprised
Having read other reviews, I approached the hotel with some trepidation. The location is excellent for New Street station and the Bullring. All rooms will be refurbished from January 2015 - they are a little tired, but my room was very clean, well stocked with extra pillows and lovely fluffy towels. Majid on reception was wonderful and I was able to hold a meeting in the Board room with his support. I will definitely stay again.

Reviewed by
K Brown

From England
Who stayed in January 2015

Travelling alone

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Enjoyable stay with friendly staff at a very reasonable price. EXCELLENT location also.

Reviewed by
D Ingram

From Bromsgrove, UK
Who stayed in January 2015

Couple

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