No Booking Fee, Secure Online booking, Price Promise
What's this?

Found the same room at a different price? Tell us, and we'll offer to match it.

Find out more

Reviews - Comfort Inn City Centre Birmingham

2Self Classified Hotel Ratings explained
Station Street , Birmingham, B5 4DY
Conveniently located in the heart of the cosmopolitan city of Birmingham, this charming hotel is housed in a beautiful, red-bricked Victorian building just a stone’s throw from New Street Station and the famous Bullring shopping centre. With a wealth of restaurants, bars, theatres and attractions just waiting outside its front door, it is the perfect place for both leisure and business customers alike.

A historical landmark in its own right, the original building dates back to 1883 and great deal of care has been taken to ensure it still retains many of its original period features, including a marvellous pull-cage lift. However, guests can still look forward to experiencing all the contemporary amenities that one would expect from a hotel of this calibre. The Comfort Inn Birmingham prides itself on its uncompromising commitment to customer service, combining resolute efficiency with a unique personal touch.

When it comes to accommodation, the comfort and convenience of guests are the cornerstones upon which all of the rooms are composed. Each of the 40 tastefully decorated, en-suite bedrooms are well-appointed with all the amenities needed to guarantee a relaxing and stress-free stay. This includes Wi-Fi access at a fee, television, telephone, tea & coffee making facilities. Whether business or leisure, a family or a solo traveller, there are a range of room types to choose from, including Single, Double, Twin, and Triple options.

Business travellers in particular will appreciate additional conveniences like copy and fax services, as well as two on-site meeting rooms. With capacity for up to 50 delegates, these are perfect for hosting a multitude of corporate events including seminars, training sessions and conferences. What’s more the ICC is only a 15 minute walk from the hotel.

Each morning guests can look forward to starting the day with a traditional English breakfast, or if they prefer, lighter options are also available (please note no restaurant is available in the evenings). The Station Bar, located on the premises, is a great place to unwind after a long journey or a frantic day’s high-street shopping. Offering a fine selection of beers, wines, ales and light snacks, guests are free to relax and enjoy the friendly ambiance or perhaps watch a game on the large screen TV.

The city of Birmingham is renowned for its abundance of exciting attractions, whether it’s an action packed weekend, a romantic getaway or a business trip there is truly something for everyone. No account of this vibrant city would be complete without first mentioning the fantastic shopping. The Mailbox offers big brand indulgence from the likes of Harvey Nichols, Hugo Boss and Emporio Armani, whilst the Bullring, one of the UK’s largest shopping centres is perfect for favourite high-street stores such as Topshop, Apple, DKNY and of course the iconic Selfridges. And what with the colourful markets and the world-famous Jewellery Quarter, it’s a virtual shopper’s paradise. The cosmopolitan nature of Birmingham is reflected in the sheer quality and choice of its many restaurants and eateries. From Michelin Stars and stylish dishes to traditional pub lunches and tasty snacks there is something for all budgets and culinary palettes to enjoy. It’s no surprise that the nightlife in Birmingham is as thriving and energetic as the city itself. With an endless selection of exciting bars and night-clubs as well as comedy clubs, theatres and gigs, there is always something happening. Just a 15 minute walk from the hotel is the National Indoor Arena, one of the busiest large scale indoor sporting and entertainment venues in Europe. Those seeking more cultural pursuits are just as spoilt for choice. The Hippodrome, Birmingham’s flagship theatre and home to the Birmingham Royal Ballet, has everything from Opera to musicals. There’s also the Alexandria, an exquisite Edwardian auditorium offering a rich mix of drama, comedy and concerts, and the Repertory Theatre renowned for its original plays and family friendly entertainment. For art lovers, Birmingham Museum and Art Gallery has the largest collection of Pre-Raphaelites in the world. The Ikon is one of Europe's leading contemporary art galleries. And the Barber Institute of Fine Arts has a balance between old and new.

Further afield, the NEC, the UK’s largest exhibition centre is only a 20 minute drive from the hotel. This venue is host to over 160 exhibitions and 2.5 million visitors each year. Birmingham Botanical Gardens, less than a 10 minute drive away, offer 15 acres of beautiful gardens and glasshouses where visitors are free to enjoy the serene tranquillity of nature. Why not treat the whole family with a visit to Cadbury World chocolate factory, Drayton Manor Theme Park or perhaps the educational fun of Thinktank, an interactive science museum.

Please note, Breakfast price shown at time of booking is special non-refundable rate and cannot be cancelled.

Please note, if you intend to pay for your reservation by cash a £50 deposit will be taken at the time of arrival. The hotel reserves the right to bill guests for any refurbishment work necessary should damage be caused during your stay."

if card is declined on day of arrival the reservation will be cancelled after 2pm.

public car park - new street ncp st judes passage.
Picture of Comfort Inn City Centre Birmingham , Birmingham at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since February 2013 Customer recommendation
Guest Reviews Based on 187 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
67% recommended this accommodation to a friend 73% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

bad service.
I booked the hotel via laterooms.com. I put a time when I would be arriving. When I arrived, I was waiting over 20 minutes to gain access to the hotel. When I managed to get in, I found out the hotel had messed my booking up. When I managed to sort that out, I went to my room. The following morning, (early) men started work right outside my room door (which I was not told would be going on beforehand). The same thing happened the following morning, I left that morning, as I left my room, the guys told me, "I was told u had checked out". Why they were told that I do not know.

Reviewed by
p miah

From UK
Who stayed in January 2015

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Pleasantly Surprised
Having read other reviews, I approached the hotel with some trepidation. The location is excellent for New Street station and the Bullring. All rooms will be refurbished from January 2015 - they are a little tired, but my room was very clean, well stocked with extra pillows and lovely fluffy towels. Majid on reception was wonderful and I was able to hold a meeting in the Board room with his support. I will definitely stay again.

Reviewed by
K Brown

From England
Who stayed in January 2015

Travelling alone

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Enjoyable stay with friendly staff at a very reasonable price. EXCELLENT location also.

Reviewed by
D Ingram

From Bromsgrove, UK
Who stayed in January 2015

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Better than expected ...
I stayed here over the christmas period for three nights. Some of the previous reviews were a bit alarming, but it was a reasonable price and I thought I would give it a chance. In terms of location it was ideal for myself. Less than 5 mins walk from New Street Station which is where I came in to Birmingham, so carrying my baggage was no problem, no need for a taxi. Pretty much everything within Birmingham city centre is in walking distance, so there was no need for taxis unless I was going out of the centre. I can see where some of the criticism I read in previous reviews comes from - the interior and furnishing of the hotel is slightly dated. There are wooden carpeted floors, the doors are opened by a single key rather than the more modern key-cards used in other hotels. I have to admit when walking up the stairs to my room I was not entirely convinced, but when I got in to my room I was more than pleased. It was a large room with a double bed, large on-suite bathroom, well-lit, good temperature etc. Room was cleaned once a day. I did not eat in the restaurant so can not comment. There is a pub/bar (the station) which is attached to the hotel. I did pop in there, I wouldn't necessarily recommend it. It was half-full with builders watching football, so I'm not sure why it is attached to the hotel if it is mostly members of the public in there (although it was £2 a pint, so i can hardly blame them for coming in). Staff were pleasant and helpful (although I did not have much interaction with them). My only real complaint was one night at around 4.30am I was in real need of a drink (non-alcoholic) and I went downstairs to speak to reception and asked where I could get one from. The attendant started to direct me out of the hotel and around the corner to a shop. I began to laugh and told him I was not going to leave the hotel at that time in my shorts, I meant inside the hotel. He said there was nowhere (not even a vending machine) where I could get a drink, which was a bit disapointing. Then again, it was 4.30am on christmas morning, so perhaps I was expecting a bit much. All in all I would definitely stay again, I have paid much more for hotels in Birmingham and not really noticed much more of an improvement. If you are really particular about interior and modern-ness then perhaps its not for you, but if you are looking for a comfortable stay for a few days and want to keep costs down, I'd recommend it.

Reviewed by
Liam Coughlan

From Balham, UK
Who stayed in December 2014

Travelling alone

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Comfort Inn
Actually been charged twice for a room. Still waiting for a refund. A £35 room plus and extra £10 early check in charge was £45.00. Also been charged £35 for the room. Manager reckons he doesn't know anything about it. Obviously if the debit went out of my account it went into the hotel account. Rather expensive stay in the long run. Very out dated room which only had a chain on the door to lock it. Lovely view of the fire escape. Unclean mattress and bedroom. Went home with bites.

Reviewed by
Debra K

From UK
Who stayed in December 2014

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Comfort Inn City Centre Birmingham
Bed comfortable .room warm and quite.staff very helpful and friendly.

Reviewed by
martin f

From UK
Who stayed in December 2014

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Very dated but fine for the night!
As the hotel was within staggering distance of the bars and clubs it was ideal. Room really quite dated but that said it was fine for what I needed!

Reviewed by
Andrew M

From UK
Who stayed in December 2014

Travelling alone

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Just where we wanted it
The Hotel was welcoming and the room was recently refurbished. The Bed was comfortable and the bathroom spotless. The one small niggle was that there was no glass with which to rinse after brushing my teeth. The food (breakfast) wwas expensive for what it was. The staff were very pleasant and helpful. As the hotel was in a perfect location for our requirements we would happily go back again but without the breakfast.

Reviewed by
P Bye

From Great Yarmouth, UK
Who stayed in December 2014

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Birmingham Christmas Market visit
We arrived at the Comfort Inn, early in the afternoon and were greeted by a very cheerful Manager who asked us if we had a good journey.
We picked this hotel because it was centrally located for our needs and was reasonably priced. We had room 101 on the 1st floor and although there was no view it was a quiet and comfortable. This is a nice no frills Hotel, the staff are helpful and pleasant, the beds were comfortable and I'm sure the breakfast would have been good if we had had it. They let us leave our luggage and pick it up later. All round an excellent stay.

Reviewed by
EDWARD PHILLIPS

From UK
Who stayed in December 2014

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Good clean room in good location
Good value room, clean, would use again

Reviewed by
Richard Hall

From Bideford, UK
Who stayed in December 2014

View Older Reviews

Reviews can only be left by customers of LateRooms who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting.

All reviews posted are the opinions of people who have stayed at this accommodation, not of LateRooms.com. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.

1 2 3 4 5 6 7 8 9 10 Next