Reviews - The Hallam


12 Hallam Street, London, W1W 6JF

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (125)

35% would recommend it to a friend


Customer service

Food quality

Room quality


  • kelly a

  • September 2015

The hallam

Shower was a bit dirty but other than that, great location and nice staff.

  • B Creed

  • September 2015

Food quality/service

Breakfast would be better buffet style as the food looked like it had been precooked and warmed up, the waitress was head cook and bottle washer, and clearly did not want to be there.

She was very abrupt.

  • Y Wu

  • August 2015

The worst hotel I've ever stayed in.

The shower was always cold.

I told the receptionist on the first day, he didn't do anything about it, so it was cold every day. There was a nice lady serving breakfast for the first few days, but on the last day it was a different lady who was very rude. They serve breakfast until 9:30, I got there at 9:15, she basically told me to go away. Unbelievable!

  • Kathleen C

  • July 2015


On arrival the Manager at the desk was very curt, pushed a piece of paper towards me and asked me to sign.

I couldn't find my room went back to reception and he said " I told you down stair". My room was in the basement, smelled unpleasant and the furniture had tape around the edges to hold it together. 22.00 that night I had a knock on the door (there was no spy hole or door chain and I probably shouldn't have answered it) a male employee said the Manager had given me the wrong room, would I pack my belongings in the morning and someone would take my case to my new room. Got in that evening and my case was not in my room, turned out it was in the original room and I believe the room had been allocated as the employee knocked on the door before unlocking it, luckily nothing was missing from my case. The shower water was tepid, all in all not a very pleasant experience. On the bright side the hotel is very central, walking to shops and transport is very easy.

  • Susan M

  • July 2015

City Break

This was cheap by London standards., but price reflected in the size of the room which was minute We arrived one hour earlier than the 2.00pm check in we were soaked to the skin having walked from the tube in torrential rain.

We were told we couldn't access the room. Immediately. (It was ready but no flexibility) We could have left our luggage in the reception area but it was not locked away and we were told that the hotel wouldn't take responsibility for it. The room was clean, the breakfast was good but we were served by a sullen young woman who used her phone constantly while serving us. Not exactly welcoming.

  • David H

  • July 2015

Budget hotel suitable for quick overnight stop

Comfortable but very small, cramped room.

Only suitable for a brief overnight stop. Convenient for Euston and Kings X stations, and Oxford Street. Good breakfast given in the morning.

  • Andrew M

  • July 2015

It is what it is: cheap but cheap

Well located and nice guy on the desk, but it's a bargain for a reason.

My solo room was tiny with a distinct odour to the room. Couldn't pin it down although I did not spend too long trying. If everywhere else is booked up then go for it (for one night it's doable for a work trip), but if otherwise look elsewhere.

  • S Smith

  • July 2015

The Hallam

Not a bad little place generally but let down but some of the most key things.

The shower was pathetic. I mentioned on the way out about how bad it was to which the gentleman behind the counter started to try to tell me there was a button on the shower head I had to press. Even if this was true which I can guarantee wasn't it's no good informing me on checking out. Over priced in my opinion. If you can get this place for £70 b&b that would be fair. Not the £125 I paid. Generally clean though which is important.

  • Dave A

  • June 2015

Great Place to Stay for a Short Break

Thoroughly enjoyed my stay at the Hallam, Staff were very helpful, Breakfast was Great.

Room Comfortable and Clean - would stay again

  • Darren E

  • June 2015

Security Concerns

The Hallam offers a basic hotel experience, with many of the rooms needing serious refurbishment and modernisation.

I recently stayed at the Hallam (June 2005). Upon checking in, I was given key 1408 and directed to a room on the 2nd floor. Unfortunately, upon opening the door, it was obvious from the bags in the room that someone had already checked into it. The hotel manager was somewhat confused and proceeded to take me to a different floor, where upon he used the same key to open the door of another room.

I informed the manager that the same key opened two different rooms on different floors and he looked more confused than worried. The whole experience left me concerned over the security of my belongings when I wasn't in the room, but also my personal security, especially while sleeping. It perhaps wouldn't have been so bad if the rooms had door chains or thumb turn locks on the inside, to make the room more secure at night.