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81% would recommend it to a friend
Amazing staff and food
Sadly it was a stay for business.
Food was amazing and all staff had been amazing during my stay.
A great place to stay.Rooms were neat and tidy.Staff were very helpfull.The only downfall was the shower , needs some booster pumps.
Poor customer service
Apart from the poor service at the reception we had a great stay.Amazing views and lovely place for a country escape.
Swimming pool and changing rooms very clean.
On arrival, found no one on main reception desk, and there was no way to inform the staff of our arrival.
Had to wait for a good while to be seen by a member of staff - another guest at the hotel did have to inform us that all staff were in the bar area, so had to go and find someone. On finding we had no signal in the room, I tried the house phone which didn't work, so went down to reception to inform them. I was told a member of staff would come to sort it out straight away. This did not happen, and the phone was still not working when we left the following day. The room was very hot. I tried to regulate the radiator, but the control did not work. The radiator did switch off late in the evening, then the room was very cool early in the morning. Breakfast was OK although food luke warm. Overall, the hotel seemed rather dated and there was very little ambience.
Guest in room above snoring all night meant me and my partner were awake all night .
If we hadn't had the little boy I would of left and gone home . I told the reception at 4 in the morning he said we will sort you a refund cos there were no other rooms . I didn't get one so il never be booking with late rooms again .
Surely I can find something to moan about - but no.
The rain poured but could not ruin this perfect break away. My wife has not been well and this place was the perfect tonic. Loved:
Cheerful staff inc cleaning staff
The cornucopia of Christmas trees
Attention to detail
Fab gym/swimming facilities (will definitely use next time)
Warm and welcoming feel to the place
Ducks at the window!. Generous voucher towards future visit.
Short family break
an excellent family friendly hotel.
Great service and leisure facilities a bonus. The breakfast and evening meal were excellent and the staff extremely friendly.
Beautiful hotel - I think we had the best room....gorgeous view over the duck pond.
I would definitely stay there again.
Would be happy to go back
Nice hotel with a lovely garden in a quiet location.
Very friendly and helpful staff. Ideal location for visiting lake Windermere.