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75% would recommend it to a friend
Premises is tired, Lots of things did not work.
Romantic Spa weekend spoilt
Very nice stay and good leisure facilities
Very nice hotel, lovely rooms and the gym was great.
A nice pool and jacuzzi, steam room but showers would benefit from not being on timer and better pressure (power showers) the sauna was not working and the restaurant could do with a refurbishment new carpet...tables, chairs etc.....and offer a slightly wider bar menu for snacks in the evening. Overall though hotel was great
fantastic stay would definitely return
Had a wonderful time, a mix up with paperwork on my part sorted out by the excellent reception staff.
can't fault it at all.
We were really impressed with this hotel.
The staff were all very friendly and so kind & helpful. Especially Cassie on reception. The choice and quality of breakfast was amazing. A nice touch to have a chef out front cooking fresh fried eggs. Not seen that before. The down sides were the toilets were obviously not regularly checked as tissues all over in a mess and stayed same from sunday breakfast time until my last time in there 3.30pm. Also in afternoon in lounge/bar there was one staff member rushing around doing everything busy busy, tables needed clearing etc. Unfortunately our room was positioned over courtyard where there was lots of noise from wedding party. This was a nuisance as had a young son and it was to go on until 1am. They dealt with it well and tried to move us...nothing available. They said guests would be inside with doors closed by 11pm & music down and also took 15% off our bill. The spa area was such a wonderful bonus. Our son loved swimming and we were able to relax watching him from jacuzzi. We plan to return and will recommend to friends.
The room was getting tired and dated, with particular the bathroom.
other than that would use again.
Service good, easy to find, good gym and relatively quite.
Shabby and badly managed
We have stayed here on several occasions and always found it convenient.
We have never eaten in the hotel as it did not suit our schedules but we're able to do so this time. The sole evening meal we had was disappointing:- the meat dishes were dry the meat tough. We have previously found that rooms near the lifts were noisy from the lift mechanics so I requested a room away from them. The room was in need of refurbishing; both chairs were stained and dusty, the desk had a broken leg, the bathroom has dirty corners, the hand-held shower in the bath had a broken bracket and the overall impression was of bad management. It is not what we expect from a 4-star hotel which was expensive (for us over £500.00 for 4 nights). Don't put me in the draw for your voucher, I would not use.
Wrong food orders.
Waited 1 1/2 hrs for someone to provide a breakfast menu. Room not cleaned for 2nd night.
Fantastic stay and the staff were really helpful and friendly
Nice hotel and friendly staff
Enjoyable stay with only a couple of very minor issues.
Facilities were good and the staff were friendly and helpful. Bus service into Cambridge close by.
Absolutely loved our stay- couldn't ask for more!