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Reviews - All Saints Hotel


Fornham St. Martin,Bury St. Edmunds,Suffolk, Bury St Edmunds, IP28 6JQ

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (42)

38% would recommend it to a friend


Customer service


Food quality

Room quality


  • Paul Hold

  • May 2016

Under Refurbishment

The hotel is going through major refurbishment.

No restaurant for food or breakfast. No bar either

Didn't see this mentioned on the laterrooms website and had to look further after noticing I'd made a mistake in booking this error. On a brighter note it is a lovely hotel on a golf course and hopefully the refurbishment won't take much longer.

  • Georgios C

  • March 2016

good but still needs improvement

need to change a few things in the room cause they look really old

  • kevin dale

  • October 2015

The Suffolk Hotel Golf & Spa - a Bespoke Hotel

Flies around breakfast area weren't too hygienic.

  • Martin R

  • October 2015


The hotel was long overdue a refurb with a foul smell and dirty appearance throughout.

  • Mark S

  • July 2015


The room was in poor condition with mould on the walls, cracked and flaking paint on the ceiling, filthy carpets and torn furniture.

there was mould in the shower.

  • c taylor

  • July 2015

The Suffolk Hotel Golf & Spa - a Bespoke Hotel

Hotel needs a complete revamp smells damp in certain areas.

Bar area ok but lifts out off order. swimming pool ok but the showers in the changing area are disgusting I couldn't bring myself to get in them covered in dirt and mould health hazard floors to and from pool disgusting you wouldn't walk around in bare feet you might catch some thing. Wouldnt go back.

  • Linda P

  • June 2015

Nice and quiet location but tired and dissapointing accommodation .

Badly marked carpet, tired bathroom and thin partition walls between rooms. Lift out of order and a mediocre breakfast. Very impersonal.

  • D Kerr

  • June 2015

Very Nice

Stayed here 4 times in the last year.

Staff always exceptional although hotel could do with a little updating.

  • N Goerick

  • May 2015

Needs a Refresh

Lift didnt work, paintwork shabby, carpets worn, plumbing noisy, no work done for at least ten years and it is showing.

Food was overpriced and poor quality with very long waiting times.

  • Deborah S

  • May 2015


This hotel has huge potential to be lovely.

Sadly it is in need of some major tlc. Initially we were given a room on the lower floor. The stairway down smelt of damp and needs redecoration and this theme continued in the room. Luckily the customer service is very good and we were able to move rooms but could only be offered a twin. If you have a fear of birds then this is not the place to stay, there are hundreds of crows nesting in the trees and the continual sound of their call. It reminded us of the horror film "The Birds"

Swimming pool although a good size is dark with little natural light and again needs some attention. The spa and the Therapists were lovely. A very special thank you to Kerry who came in to work on her day off to enable myself and a visiting friend to both have treatments.