Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
71% would recommend it to a friend
Nice clean room perfect for us
Stayed here before and although this time out room was a bit smaller it was still nice & staff where excellent & the morning breakfast was really nice only downside I got a very cold cup of coffe but otherwise superb
Thumbs up from us
This hotel is a little dated and in need of some refurbishment however our priority when booking was a hotel close to the train(5min walk max) easy to get round city from with clean rooms and a decent breakfastbreakfast.
All of the above were available at the Westminster. Its has a friendly attentive staff ready and willing to help, a breakfast to satisfy the healthiest appetite and the guest room we had was perhaps not the most exquisitely furnished or biggest but has a good comfortable bed. If your out and about all day in Chester and are looking for a place to lay your head the Westminster is good value for money. If your looking for a hotel with gyms , 3 restaurant and a cocktail bar then I suggest you pay the additional £400+ and go stay at Abode or the one of the other astronomically priced hotels that have features you probably won't have time to use. Westminster hotel we will be black,thank you for our stay..
Poor quality rooms
I do not usually leave comments and generally are a bit cautious of comments left by others.
However we stayed in room 125, August 15/16 for 2 two nights. The room did not reflect the images presented on the Best Western web page. Our room was small and looked tired. The bath had a large crack which had been repaired with filler, doors had peeling veneer, wall coverings were scuffed and damaged, probably due to the size of the room. Overall the room was very tired and in need of full refurbishment as was most of the hotel!.
For the money in its current condition a room is probably worth no more than £50/night (RO). I will not be using this hotel again!!
one night in Chester
The hotel building itself was stunning.
The staff was friendly and accommodating. Good value for the price. The hotel needs some updating though. The room was clean and the bed comfortable. But the toilet was broken and the neon light in the bathroom was headache inducing. Also the heater was on in the summer, and we couldn't figure out how to shut it off. At 8 am construction directly outside our window started and was still going on when we checked out. Also we asked about breakfast when we checked in and were told it was 7 to 10am but we went down at 9:30 and it was over. So make sure you double check. I would recommend this place for over night but not an extensive stay. Overall lovely hotel for the price you pay.
room needs updating badly poor value for money wont be going back
Not bad, not great, but not bad
Entrance, reception, welcome and breakfast room were fine.
The room was as small as it looked in the picture, but the bathroom was nice. The ceiling was definitely looking worse for wear - we found out why when it started leaking rain on to my trousers. We got an apology from reception when we left.
As soon as we got there someone walked straight in to re tune the tv, no knock!.
Several times went to reception and no one was there.
We arrived early and were able to leave our luggage while we went off to Chester zoo with the discounted tickets we purchased from the hotel.
All the staff we met were very helpful and friendly.will definately return.
We were upgraded so my reviews are for your sister hotel Queens which was excellent
All staff very attentive and couldn't find fault with anything