You have not entered any valid search criteria.

Please enter a keyword and perform your search again.

Reviews - BW Hallmark Hotel Chester Westminster


City Road, Chester, CH1 3AF

Price From 117.85 AUD

View Rooms
Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (75)

67% would recommend it to a friend


Customer service


Food quality

Room quality


  • Damian McGrath

  • October 2014

Poor Customer service

We were awakened in the middle of the night by gangs of drunks coming in.

Does anyone check that they're not interfering with other guests. The walls are like paper - no sound proofing. But the most unforgivable sin was that when we checked out no one asked us 1) Was everything OK during your stay 2) did you enjoy your stay with us. 2nd rate customer service, wont make the mistake of staying here again.

  • Steve H

  • October 2014

Westminster Hotel - an extremely good experience

  • David M

  • October 2014


Typical Best Western hotel.

Good value for money but very hot!

  • S Harper

  • October 2014

Was really nice room.

It was a shame our 'double bed' was actually two single beds pushed together, but there was more than enough room for both of us. It was nice to see proper toilet paper in the bathroom, rather than the rubbish paper thin stuff you usually get.

  • julie p

  • October 2014

my second time and it keeps getting better - cant fault this place

  • stuart e

  • October 2014


Hotel could do with a refit.

Interior is very dated and tired. Felt more like an old peoples home than a hotel. Staff were friendly and the food was good.

  • Andy King

  • October 2014

Great for 1 night or 2 nights, however expect parking fee sting from hotel

The cost for the room is about right, considering location/building age and comfort, however breakfast is extra,too expensive for quality, we stopped in wether spoon pub (10 min walk) or supermarket on way out of town, the stinger that bugs me most though that was not advised well before booking was the parking fees, £15 a night to use the hotel parking is scandal, I expect this in London not Chester if I knew this before it would have effected my choice, parking should be free for residence, I only recommend if you arrive by train or coach but make cheaper arrangements for breakfast.

  • mary o

  • October 2014


  • Hanna M

  • October 2014

Good value, tiny room :)

Hotel in general - well-presented, bit past its best but still quite nice.

Biscuits on the reception desk, which was a nice touch. My room (#123) - I had to give the door a bit of a kick before it would open, then entered the tiniest room in the world. My single bed was immediately to the right of the door (i.e. behind it as I entered) and there was approx 1.5ft of floor space between the bed and the parallel wall, for access. All perfectly clean, which was nice. Bathroom had a great shower; however the toilet flush stuck and I had to go into the cistern and prod stuff at 4am, which wasn't ideal. I did tell the hotel of this fault as I left. The window was open when I arrived, but I only know that because I got quite close to it (netting and heavy curtains obscuring view). Since I got back late and there was roof access to my room via the window, I was very glad I closed it as someone could easily have got in. Maybe not such a good idea to leave windows to easily-accessible rooms open before guests arrive. Overall, a decent room for the price. Tiny though. I wouldn't have been happy to stay if I disliked small spaces..... I think the hotel needs to mention this in its advert. I suggest the following wording (feel free to adapt this): "This room is compact but does have everything you'll need for a great night's stay. If you feel that you might need more space, please let us know and we'll see if it's possible to upgrade you."

I'd probably stay again, to be fair.

  • Simon N

  • October 2014

A bit of a mix up with the room but staff couldn't of been any better about it.

Ended up having one of the best hotel stays I've ever had and I wasn't even drinking or having one of those nights away (you all know the ones!)

See you next year.